Information Systems Support Engineer at Fort Knox Group

Salary: ₦225,000

Responsibilities:

• Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues. 
• Identify, research, and resolve technical problems. 
• Respond to telephone calls, emails, and requests for technical support.
•  Document, track, and monitor problems to ensure a timely resolution. 
• Work with applicable ticketing or work tracking systems (Incident Management Systems. 
• Manage ticket requests and follow up with users.
• Receives and works escalated issues from other desktop staff and/or the manager.
•  Install and maintain Windows and Mac operating systems (OS). 
• Troubleshoot various types of PC, laptop, or tablet hardware and software. 
• Inventory tracking when receiving and shipping hardware onsite. 
• On-call support for when vendors need on-location access. 
• On-call support for issues that arise outside normal business hours

Educational Qualifications, Functional Skills & Experience: 

• Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience. Strong Application system skills, including productivity applications, & very good knowledge of IP Network. 
• Excellent business communication skills both verbal and written
• 2 - 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment. 
• Experience providing superior customer service and support. 
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. 
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies. 
• Thorough knowledge of voice and data communications techniques and technologies.