Information, Communications & Technology Assistant at Action Against Hunger | ACF-International

Location: Damaturu, Yobe
Job type: Full Time
Level: Entry Level
Starting date: As Soon As Possible
Direct Line Manager: ICT Officer

Tasks and Responsibilities
Objective 1 - Server, Energy and Network Management:

• Supports the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for the Damaturu office.
• Archive and keep in safe location all old files on the server and some relevant users’ data
• Supports the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
• The ICT Assistant will be the Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources

Objective 2 - Radio, CCTV and Trader / Open Device Kit Devices Management:

• Supports the ICT officer to ensure the smooth operation of all HF/VHF radios for the base
• With the guidance of the ICT Officer, provide technical advice on CCTV operations to the base Security Manager whenever the needs arise
• Support the M&E team to ensure the effective use / function of the ODK phones, cash transfer, and traders’ devices.
• Support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices, and traders’ devices.

Objective 3 - Data Security and Software Management:

• Ensure weekly data backup follow-up for Damaturu office and ensure that backup is done for all the sub-bases at regular times
• Ensures that the recommended anti-virus is installed on all the computers in the base and regularly updated
• In collaboration with the ICT Officer ensures that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well-ventilated locations

Objective 4 - Equipment Management:

• Ensures that all staff have required equipment for the delivery of their roles
• Manages the base equipment list by regularly updating the list with new equipment
• Ensures that all users complete their Equipment Temporary Allocation Form and make sure it is well documented
• Make sure that all new equipment labels are checked and allocated appropriately
• Ensures that all equipment assigned to leavers are returned and the  equipment list updated accordingly

Objective 5 - Communication Service and Subscription Management:

• Ensures the stability of internet service for the base and the sub-base and when necessary, provide internet service for individual staff who may not be within the office location for official reasons at some point
• Continuously monitor the performance of all internet service and effective use of the internet bandwidth for Bade and Potiskum.
• Query any individual for abuse of any of the communication means (internet, gsm, Thuraya, and radio) and report the same to the ICT Officer for consistent abuse

Objective 6 - Users' Management and  Reporting:

• Support the ICT Officer to ensure that ICT induction is conducted for all staff
• Ensures that all ICT needs for Bade and Potiskum offices are well identified and required services are provided within the minimum allowable time.
• Reports to the ICT Officer for any equipment needed for the base
• Regularly update the ICT Officer for any ICT project ongoing under his / her supervision.
• Report any ICT challenge to the ICT Officer as they arise

Internal & External Relationships
Internal:

• Logistics Manager: hierarchical relationship - technical support - exchange of information, collaboration on planning and all base matters
• ICT Manager: Technical support
• ICT Officer: Direct Line Manager
• Base Logistician: collaboration on daily tasks
• Others Programme Managers:: exchange of information and coordination (integrated approach)

External:

• Local governmental and non-governmental partners: exchange of information, coordination,
• Local suppliers: exchange of information, coordination, influence on the choice of technical options
• Local representatives of international aid organizations: exchange of information

Position Requirement
Qualification:

• Bachelor’s degree / Higher National Diploma in Information Technology / Engineering; Telecommunications, Computer

Skills and Requirements
Essential:

• Minimum 1-year experience in the ICT sector.
• Professional certificate: MCP, MCSA, MCSE, CISCO
• Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
• Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)
• Fluency in English
• Excellent attention to detail, highly organized, rigorous, self-motivated, a strong sense of responsibility, ability to work independently
• Capacity for analysis, synthesis, and reporting of large amounts of information
• Willingness to travel to field sites

Preferred:

• Previous experience working for NGOs an asset, particularly international and/or health-related NGOs
• Fluency in one or more National / regional languages is an asset
• Qualified women are encouraged to apply

Minimum Basic Salary
NGN156,995 per month