Job Vacancies at Action Against Hunger

Location: Maiduguri, Borno
Job type: Full Time
Level: Mid Level
Category: Monitoring and Evaluation
Starting date: As Soon as Possible
Direct Line Manager: Monitoring and Evaluation Manager

Tasks and Responsibilities
Objective 1 - Support management of beneficiaries for Action Against Hunger projects:

• Support comprehensive data management of the program beneficiaries
• Carry out timely programming, printing, and reprinting of beneficiary’s card
• Timely reporting for accountability purposes of all beneficiary’s transactions
• Ensure safe management and protection of beneficiary information and data at the base level

Objective 2 - Support the management of MIS technologies and platforms (Including Red Rose, PowerBI, Kobo etc…):

• Ensure adequate management of the programs databases and RedRose platforms at the base level
• Carry out timely device configuration for Red Rose platforms and Bluetooth printers
• Carry out troubleshooting of devices and find solutions where necessary to ensure timely implementation of program activities
• Ensure routine monitoring of the Red Rose and ODK / Kobo devices and software upgrades when necessary in conjunction with the M&E Assistants / Officers
• Ensure the timely configuration of vendor devices.
• Direct management and safekeeping of all the programs smartphones for data capturing.
• Supports M&E and Program Team on database management software usage when necessary
• Support the M&E team in coding and creating new forms and questionnaires
• Create Monthly reports via the use of infographic software.

Objective 3 - Ensure proper and timely implementation, management and capacity building on MIS technology at the base level:

• Take a lead in data storage, processing, retrieval and reporting to project management team and key community stakeholders in consultation with the M&E team
• Undertake regular visits to all programs operational LGAs to support technical capacity in usage and management of MIS and its associated technology
• Coordinate and share learning related to MIS knowledge, data collection, use of device, behaviors, and practices at base office level, and AAH at large
• Generate MIS related reporting on trends in all-cash programs context and progress (using graphs, pie charts, bar charts, etc.) for internal and external reporting in consultation with the M&E Manager
• Train local field staff, state government stakeholders and key community beneficiaries in how to establish and use simple MIS in coordination with the project management team
• Build capacity of program staff through on the job training, mentoring, shadowing and technical support to ensure MIS compliance
• Assess and support the integration of MIS in all programs to include other on-going AAH projects in Northern Nigeria

Objective 4 - Support formulation and integration of Geographic Information System technology and other related spatial information applications, for operational programming needs:

• Support collection of information and study trends for the preparation of maps and its documentation, as required for analysis or reporting needs
• Support creation, organization and archiving of mapping product for ACTION AGAINST HUNGER areas of operations
• Compile geographic data from a variety of sources including field observation, satellite imagery, and existing maps

Objective 5 - Represent Action Against Hunger in relevant local forums and technical working groups where necessary:

• Where necessary represent Action Against Hunger internally in community and state-level MIS forums on issues related to the information management system, MEAL and reporting (consortia, alliances, and clusters)
• In consultation with the M&E Manager, participate in programs based on technical discussion and sharing forums during the visit of other project stakeholders to the project sites
• Participate in base level MIS planning, training and sharing forums as appropriate

Internal & External Relationship
Internal:

• M&E Manager: Operational hierarchical relationship– exchange of information, reporting, collaboration, coordination
• MIS Manager : Technical supervisor - exchange of information, collaboration, coordination
• M&E Field Officers / Assistants: exchange of information, collaboration, coordination
• Project Officers: Ensure exchange of information, collaboration and coordination
• Other ACF M&E and program staff: exchange of information, collaboration and coordination

External:

• Governmental and non-governmental partners: Exchange of information, coordination, training, supervision, influence on the choice of technical options
• Representatives of international aid organizations: Exchange of information
• Representatives of donors: Exchange of information, technical discussions, project-related exchanges

Position Requirements
Qualifications:

• Degree in MIS, IT, Computer Science, Computer Engineering, Software Engineering, Demography or related subject, with previous experience working in humanitarian projects.
• Minimum of three (3) years of working experience
• Fluency in English and Hausa (both written and spoken skills)

Skills and Experience
Essential:

• Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive
• Excellent working knowledge of Microsoft Office programming (Access, Outlook, Excel, PowerPoint, and Word)
• Proven ability to create management information systems for large amounts of data within a complex program
• Knowledge and experience in using database specific software
• Excellent communication, writing, and analytical skills
• Fluent in English
• Experience designing and leading capacity building and training for national teams.
• Commitment to AAH mission, values, and policy

Preferred:

• Previous experience in M&E, MIS of cash-based interventions (i.e. cash for work, cash transfers or cash vouchers)
• IT troubleshooting capabilities.

Minimum Basic Salary
NGN236,585  per month

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Location: Damaturu, Yobe
Job type: Full Time
Level: Entry Level
Starting date: As Soon As Possible
Direct Line Manager: ICT Officer

Tasks and Responsibilities
Objective 1 - Server, Energy and Network Management:

• Supports the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for the Damaturu office.
• Archive and keep in safe location all old files on the server and some relevant users’ data
• Supports the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
• The ICT Assistant will be the Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources

Objective 2 - Radio, CCTV and Trader / Open Device Kit Devices Management:

• Supports the ICT officer to ensure the smooth operation of all HF/VHF radios for the base
• With the guidance of the ICT Officer, provide technical advice on CCTV operations to the base Security Manager whenever the needs arise
• Support the M&E team to ensure the effective use / function of the ODK phones, cash transfer, and traders’ devices.
• Support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices, and traders’ devices.

Objective 3 - Data Security and Software Management:

• Ensure weekly data backup follow-up for Damaturu office and ensure that backup is done for all the sub-bases at regular times
• Ensures that the recommended anti-virus is installed on all the computers in the base and regularly updated
• In collaboration with the ICT Officer ensures that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well-ventilated locations

Objective 4 - Equipment Management:

• Ensures that all staff have required equipment for the delivery of their roles
• Manages the base equipment list by regularly updating the list with new equipment
• Ensures that all users complete their Equipment Temporary Allocation Form and make sure it is well documented
• Make sure that all new equipment labels are checked and allocated appropriately
• Ensures that all equipment assigned to leavers are returned and the  equipment list updated accordingly

Objective 5 - Communication Service and Subscription Management:

• Ensures the stability of internet service for the base and the sub-base and when necessary, provide internet service for individual staff who may not be within the office location for official reasons at some point
• Continuously monitor the performance of all internet service and effective use of the internet bandwidth for Bade and Potiskum.
• Query any individual for abuse of any of the communication means (internet, gsm, Thuraya, and radio) and report the same to the ICT Officer for consistent abuse

Objective 6 - Users' Management and  Reporting:

• Support the ICT Officer to ensure that ICT induction is conducted for all staff
• Ensures that all ICT needs for Bade and Potiskum offices are well identified and required services are provided within the minimum allowable time.
• Reports to the ICT Officer for any equipment needed for the base
• Regularly update the ICT Officer for any ICT project ongoing under his / her supervision.
• Report any ICT challenge to the ICT Officer as they arise

Internal & External Relationships
Internal:

• Logistics Manager: hierarchical relationship - technical support - exchange of information, collaboration on planning and all base matters
• ICT Manager: Technical support
• ICT Officer: Direct Line Manager
• Base Logistician: collaboration on daily tasks
• Others Programme Managers:: exchange of information and coordination (integrated approach)

External:

• Local governmental and non-governmental partners: exchange of information, coordination,
• Local suppliers: exchange of information, coordination, influence on the choice of technical options
• Local representatives of international aid organizations: exchange of information

Position Requirement
Qualification:

• Bachelor’s degree / Higher National Diploma in Information Technology / Engineering; Telecommunications, Computer

Skills and Requirements
Essential:

• Minimum 1-year experience in the ICT sector.
• Professional certificate: MCP, MCSA, MCSE, CISCO
• Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
• Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)
• Fluency in English
• Excellent attention to detail, highly organized, rigorous, self-motivated, a strong sense of responsibility, ability to work independently
• Capacity for analysis, synthesis, and reporting of large amounts of information
• Willingness to travel to field sites

Preferred:

• Previous experience working for NGOs an asset, particularly international and/or health-related NGOs
• Fluency in one or more National / regional languages is an asset
• Qualified women are encouraged to apply

Minimum Basic Salary
NGN156,995 per month