Implementation and Application Support at U-Connect Human Resources Consulting

Job responsibility

• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.
• Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
• Setup and configuration of test environment in order to duplicate issues
• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
• Assist in the preparation of reports for customer communication
• Establish and maintain excellent working relationship with all customers at all times
• Keep up-to-date with technical and G+D product knowledge
• Lead Implementation activities at customer site
• Provide training on software as required
• Create documentation (Support/Training) as required
• Document all issues in G+D’s issue tracking system

Qualification and Requirement

• HND/BSc in Computer Science or related Technical degree/program
• Minimum of 7 -10 years’ relevance experience in a customer support role and prior experience in banking or warehousing industry is compulsory
• Excellent verbal, written communication and interpersonal skill are a must.
• Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
• Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
• Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.
• Must be willing to work in a 24x7 environment.
• Must be willing to travel on-site and for extended periods if required.
• Possess Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
• Proficient with war, ear application deployment in Java EE Application Servers environment.
• Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
• Experience with .NET application installation and deployment
• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

Salary – #300,000, HMO, Leave and Pension