Immigration Case Manager at D-Tech Centrix

Job Overview:

• The Immigration Case Manager / Operations Manager will oversee the processing of immigration cases, ensuring the highest standards of compliance and efficiency.
• This position entails managing a team responsible for preparing immigration petitions and applications, liaising with clients, and maintaining case workflow in accordance with legal requirements and company protocols.

Key Responsibilities:

Case Management:

• Direct the case preparation process, ensuring complete accuracy of applications and adherence to all immigration laws and regulations.
• Oversee the caseload distribution and monitor the progress of each case, adjusting resources as needed to meet deadlines.
• Provide expert advice and guidance to clients on their immigration process, maintaining an open line of communication throughout their case.

Operational Excellence:

• Develop and implement operational policies tailored to the immigration services sector, driving process improvements and strategic initiatives.
• Analyze operational data and reports to monitor performance, identify bottlenecks, and implement solutions to enhance efficiency.
• Ensure operational adherence to immigration laws, regulatory standards, and ethical practices.

Team Supervision and Development:

• Lead a team of immigration professionals, fostering an environment of learning, efficiency, and excellence.
• Conduct training sessions to keep staff updated on the latest immigration laws and case management techniques.
• Evaluate team performance, providing feedback and professional development opportunities to aid career growth.

Client Relationship Management:

• Serve as the senior point of contact for high-profile clients, ensuring their needs are met and issues are resolved expediently.
• Uphold a client-centric approach, ensuring client satisfaction and building long-term relationships.

Quality Control and Compliance:

• Maintain meticulous records and documentation for all cases, ensuring readiness for any audits or compliance checks.
• Implement quality control measures to minimize errors and ensure all submissions meet applicable legal standards.

Resource Management:

• Forecast operational needs and manage the budget, optimizing the use of resources while controlling costs.
• Identify and engage with external vendors, consultants, and government agencies as needed.

Communication and Reporting:

• Provide comprehensive reports on case statuses, operational challenges, and team performance to senior management.
• Ensure clear and effective communication within the team and across departments to align with the company’s objectives.

Qualifications:

• Bachelor's or master’s degree in Law, Business Administration, or a related field.
• At least 5 years of experience in immigration case management, ideally within a legal or corporate environment.
• Strong leadership capabilities and experience managing cross-functional teams.
• Exceptional attention to detail and a deep understanding of immigration procedures and regulations.
• Proven track record in operational management, process improvement, and strategic planning.
• Excellent communication skills, with proficiency in English; additional languages are a plus.
• Competency in case management systems and standard office software.