ICT4D Assistant - (Nigerian Nationals Only) at Catholic Relief Services (CRS)

You will provide technical support to the THRIVE MEAL team to assist in ensuring efficient data collection, data analysis, data management, and data protection across the database platforms used by THRIVE consortium partners.  You will be supervised by the THRIVE MEAL Manager.  You will also provide general ICT support to the CRS Maiduguri office as required up to 25% LoE under the technical direction of the ICT Officer.

Roles and Key Responsibilities:

• Support THRIVE MEAL team in use of CommCare applications and forms and maintenance of the system.
• Train MEAL and program staff on the CommCare application and form development and management.
• Support THRIVE MEAL team in developing PowerBi reports.
• Provide ICT and backstopping support to the CRS ICT4D Officer on data management and analysis and ensuring compliance with CRS data privacy standards.
• Train THRIVE sector program teams on accessing and using Power/Bi for program monitoring.
• Provide technical back stopping to MEAL team and sector leads on CommCare and PowerBI systems to support system continuity.
• Configure and maintain applications and user devices for THRIVE MEAL. Set up mobile  devices used by MEAL staff and enumerators  for data collection using CommCare tools.
• Support MEAL team to train enumerators on the use of the devices and the CommCare system for data collection.
• Support the MEAL team and program sector leads on the use and maintenance of the RedRose registration data and platform.
• Trouble shoot and provide technical backstopping to the THRIVE team in the use of the RedRose database.
• Maintain an inventory of THRIVE MEAL ICT equipment, hardware, software and peripherals.  Carry out or organize maintenance and repair of equipment. Manage stock levels for consumables and organize re-stocking to maintain business continuity.
• Support the IT Officer to deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Assist in IT troubleshooting for all users.
• Support the IT Officer in on-boarding and training users in the CRS ICT systems and standards.
• Provide technical support for on-site and off-site meetings using ICT as required.

Required Languages - English required, and relevant local languages (preferred).

Travel - None.

Knowledge, Skills and Abilities  

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Analysis and problem-solving skills.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Proactive, resourceful, solutions-oriented, and results-oriented.

Supervisory Responsibilities- None.

Work Conditions/Environment Conditions:

The position is based in Maiduguri, Nigeria. Work may be required on weekends and evenings during emergencies.

Key Working Relationships:

Internal: All CP staff, particularly MEAL staff.

External:  CRS partners

QUALIFICATIONS

Basic Qualifications 

• Bachelor's degree in ICT or computing or related area.
• Experience in the introduction, application, support and troubleshooting of ICT based data collection, management and reporting tools and systems.
• Experience using CommCare, PowerBi, and other data collection and data analysis software.
• Minimum of 2 years’ work experience in an ICT related role.

Preferred Qualifications

• Previous work as an ICT4D Officer or work in a similar capacity.

Agency-wide Competencies (for all CRS Staff)  

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.  

• Integrity  
• Continuous Improvement & Innovation 
• Builds Relationships  
• Develops Talent 
• Strategic Mindset 
• Accountability & Stewardship