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  • Posted: May 3, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
    Read more about this company


    Associate, Account Configuration

    The Role: 

    Flutterwave is looking for an Associate, Account Configuration who will assist in setting up and configuring both enterprise and SMB merchants' accounts. Reporting to the Manager, Account Configuration, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.

    Responsibilities include but are not limited to:

    • Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
    • Collaborate with other teams to understand and implement customer requirements
    • Maintain accurate records of all account configuration activities
    • Participate in team meetings and training to stay updated on product changes and developments
    • Contribute to the improvement of account configuration processes
    • Support the Account Configuration Manager in meeting team KPIs and objectives

    Required competency and skillset to be a waver:

    • Bachelor's degree in Business, IT, or a related field
    • Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
    • Excellent attention to detail and problem-solving skills
    • Strong communication and interpersonal skills
    • Ability to work effectively in a fast-paced, dynamic environment

    Method of Application

    Interested and qualified? Go to Flutterwave on to apply

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