ICT Specialist 2 at ICRC - International Committee of the Red Cross

Under the supervision of the ICT Engineer and the ICT Coordinator, the ICT Specialist II offers support and maintains proper functionality of ICT set-up and infrastructure; Interrelates with all the internal and external interlocutors including service providers; Offers support to users in Maiduguri and from other sites (sub-delegations, offices); Have a good knowledge on all of
the following ICT domains: PC hardware and software, networking, telephony, radios, satellite systems, and helpdesk.
Main Duties and Responsibilities

• Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers,
• peripherals, internal networks, power systems, cabling, modem, connexions and internet facilities) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems,
• antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telephone equipment including PABX (Sat phones, faxes, switchboards, wireless units, telephone sets, GSM gateways) respecting internal standards and procedures.
• Timely response to helpdesk requests from callers and walk-ins, providing remote assistance to users with ICT problems
• Ensures all ICT support requests are accurately logged in the VSM portal and resolution is done according to the
• agreed Service Level Agreement and escalates unresolved problems to L3 service desk.
• Assist with the administration of staff joining, leaving and/or moving within different sites in relation to the creation and configuration of new computers and services
• Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to him for repair.
• Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services
• Assists users in software installation from ICT store and ensures proper software distribution, updates, and scripts installation.
• Maintains proper documentation of all equipment attribute or loaned in the inventory and the ICT stock, and schedules requests for equipment replacement.

Education and Experience Required

• Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field. Postgraduate or master’s degree is an asset.
• 4-5 years of experience in IT, electronics or similar position
• 2 years’ Experience on Telcom (VHF, HF, VSAT, Radio)

Desired profile and Skills

• Excellent command of written and spoken English
• Capacity to integrate and implement ICRC policies and procedures
• Skilled in the following competencies: Adapting & Learning; Planning, Organization & Assessment; Communication
• (Ability to express views and ideas); Analysis & Synthesis
• Strong understanding of telecom especially VHF, HF and satellite

The deadline for the submission of applications will be 05.11.2021, 16:30hrs.