ICT Assistant Manager at Coleman Technical Industries Limited

Purpose of the Job (Brief)

• To oversee the implementation, maintenance, and optimization of IT systems and networks to support the organization’s business objectives.

Key Result Area
IT Infrastructure Management:

• Network Infrastructure
• System Administration
• Hardware and Software.

IT Security:

• Cybersecurity
• Data Protection
• Incident Response.

IT Service Delivery:

• User Support
• Application Support.

IT Project Management:

• Project Planning and Execution
• Project Management
• Vendor Management.

Budget Management:

• Budget Planning
• Cost Control
• Financial Reporting.

Vendor Management:

• Selecting and managing IT vendors’ performance and resolving issues.
• Negotiating contracts and service level agreement.
• Monitoring vendors performance and solving issues.

Key Activities

• Planning, designing, and implementing IT Infrastructure (networks, serves, storage).
• Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
• Troubleshooting technical issues.
• Developing and implementing IT security policies and procedures.
• Conducting regular security audits and vulnerability assessments.
• Implementing security measures like firewall, antivirus software, and intrusion detection systems.
• Responding to security incidents and breaches.
• Providing technical support to users (e.g. help desk, remote support).
• Managing IT service delivery processes and SLAs.
• Deploying and configuring new IT systems and applications.
• Training and educating users on IT systems and applications.
• Planning and managing IT projects, including budgeting, scheduling, and resource allocation.
• Leading project teams and coordinating with stakeholders.
• Monitoring project success and identifying lessons learned.
• Developing and managing the IT budget.
• Tracking the IT vendors and service providers.
• Negotiating contracts with IT vendors and service providers.
• Preparing financial reports on IT spending.

Other Requirements:

• Perform any other duties assigned.

Educational Qualifications & Work Experience

• First degree in Computer Science, Information Technology, or related field is required.
• A Master’s degree in Information Technology, Business Administration with a technology focus, or a relevant field can be advantageous, especially for senior-level positions.
• Certifications such as CompTIA A+, Network+, Security+, or Cisco CCNA can enhance credibility and expertise.
• At least 3 years of progressive experience in strategy, consulting, or a related field.
• Proven experience leading teams and managing IT projects.
• Strong technical skill, including knowledge of hardware, software, networking, and cybersecurity.
• Ability to identify and resolve technical issues.
• Excellent communication skills to interact with both technical and non-technical staff.
• Ability to plan, execute, and manage IT projects.
• Applicants should be between 25 - 30 years,

Skills:
Core / Technical:
Network Infrastructure:

• Network Protocols
• Network Devices
• Network Security
• Network Troubleshooting.

System Administration:

• Server Administration
• Operating Systems
• Database Administration
• Scripting and Automation.

Cybersecurity:

• Security Best Practices
• Threat Analysis
• Incident Response.

Cloud Computing:

• Cloud Platforms
• Cloud Services
• Cloud Mitigation.

IT Service Management:

• ITIL Framework
• Service Desk Management
• Problem Management.

Behavioral Activities:
Leadership and Team Management:

• Team Building
• Mentorship
• Performance Management
• Talent Development.

IT Strategy:
Strategic Thinking and Planning:

• IT Strategy
• Budget and Planning
• Risk Management
• Future Planning.

Communication and Interpersonal Skills:

• Effective Communication
• Interpersonal Skill
• Conflict Resolution
• Presentation Skills.

Problem-Solving and Decision-Making:

• Problem Solving
• Decision Making
• Critical Thinking
• Continuous Improvement.