Human Resources (HR) / Training Manager at Michael Stevens Consulting

Job brief

• The ideal candidate will have a broad range of experience within the hospitality HR industry and understand the demands on hotels to hire, train and retain employees.
• The focus of the role is to ensure efficient and effective hiring, training, and development of the various team members across the hotel, along with creating and developing policies and procedures and ensuring the HR department operates in line with industry standards and best practices.

Responsibilities

• Collaborate with the Hotel manager and department supervisors to ascertain the requirements for staffing, and understand the key functions of the roles.
• Write and advertise open vacancies on both internal and external platforms.
• Conduct interviews with potential new hires and complete the hiring process as required, including ensuring work authorizations, collecting personal information, and creating and maintaining files for each employee.
• Develop and implement effective appraisal systems, performance review plans, and training schedules.
• Liaise with external suppliers such as employment agencies to sign them up to the preferred supplier list, along with training providers, etc.
• Conduct employee reviews, and monitor absence, time off, and timekeeping.
• Complete the payroll and ensure all deductions are correct.
• Complete salary reviews with all employees and management at the hotel.
• Ensure the employee handbook is up-to-date and issued to team members.
• Provide internal training on company policy and procedure as required.
• Monitor the staff turnover rates and provide reports on hiring efforts and turnover and retention rates.
• Control the department budgets, such as hiring budgets and other relevant financials.

Requirements

• Bachelor’s Degree or above in Human Resources, Business Administration, or other related field, or equivalent experience and education
• Excellent leadership skills with the ability to effectively delegate
• Demonstrated knowledge of industry HR best practices
• Solid understanding of the state/local laws for hiring and treating with employees
• Good problem-solving abilities
• Ability to use ATS systems and CRM systems where required with a good knowledge of external job boards
• Proficient with the use of computer packages such as Microsoft Office, Excel, and Word
• Demonstrated ability to calculate numbers, financials and provide detailed reports
• Approachable, personable demeanor.