Human Resources Assistant (West Africa) at CTG Global

Overview of Position

• CTG is an award winning private sector company that enables humanitarian & development projects in conflict zones.
• As a people solutions business, we recruit, deploy & manage the right people with the right skills to implement projects in the world’s toughest regions.
• We are seeking to hire a qualified Human Resources (HR) Administrator to support our regional HR team. The ideal candidate will be:
• Highly experienced in areas such as sourcing, recruitment, retention, assessments, managing employee documentation.
• Experienced in tools for managing remote working relationships.
• Employee facing to assist with grievances, complaints, concerns & issues emanating within the workplace.
• Client facing to assist with communications with any number of clients in a professional & efficient manner.

Role Objectives
CTG Nigeria requires a dynamic experienced self motivated HR Officer who can support the HR Manager in managing current operations & client growth of our Nigeria & West Africa business. The successful candidate will support the HR Account Manager & will be responsible for managing all aspects of client services including:

• Sourcing, recruiting & on boarding new staff ensuing that CTG’s objectives of achieving gender parity in its staff numbers are adhered to.
• Supporting the HR Account Manager to manage client projects.
• Maintaining HR records.
• Addressing daily consultant & client enquiries.
• Maintaining CTG consultant databases & relevant documentation.
• Supporting verification of payroll details.
• Ensuring all staff operate in compliance with company policies & procedures.
• Ensuring CTG’s high standard of Duty of Care (DOC) is consistently applied.
• Supporting & suggesting improvements to the entire recruitment process.
• Maintaining recruitment procedures that comply with Nigerian labor law & other labor laws of other West African nations.

Project reporting:

• This role reports to the Regional HR Manager.

Required Experience / Qualifications

• Bachelor’s Degree in HR or a related field, Master’s Degree desirable.
• CIPM, CIPD, SHRM or equivalent (required).
• 3 - 4 years of demonstrable relevant HR or project management experience.
• Experience working with the United Nations (UN) or on other large donor funded project & programs.
• Experience working for a global international organization.
• A knowledge of humanitarian & international development protocols & practices.
• Minimum 3 years sector experience in a relevant HR role (required).
• Minimum 3 years West Africa experience (required).
• Fluency in French & in English (required).

Required competencies:

• Confidentiality.
• Strong organizational abilities.
• Excellent interpersonal skills.
• Project management experience.
• Client relationship experience.
• Ability to work on own initiative.
• Problem solving skills.
• Dedication commitment & flexibility.
• HR communication skills.
• Time management & working under deadlines.

Team management:

• This role has no team management responsibility.