Jobs at CTG Global

Overview of Position

• CTG is an award winning private sector company that enables humanitarian & development projects in conflict zones.
• As a people solutions business, we recruit, deploy & manage the right people with the right skills to implement projects in the world’s toughest regions.
• We are seeking to hire a qualified Human Resources (HR) Administrator to support our regional HR team. The ideal candidate will be:
• Highly experienced in areas such as sourcing, recruitment, retention, assessments, managing employee documentation.
• Experienced in tools for managing remote working relationships.
• Employee facing to assist with grievances, complaints, concerns & issues emanating within the workplace.
• Client facing to assist with communications with any number of clients in a professional & efficient manner.

Role Objectives
CTG Nigeria requires a dynamic experienced self motivated HR Officer who can support the HR Manager in managing current operations & client growth of our Nigeria & West Africa business. The successful candidate will support the HR Account Manager & will be responsible for managing all aspects of client services including:

• Sourcing, recruiting & on boarding new staff ensuing that CTG’s objectives of achieving gender parity in its staff numbers are adhered to.
• Supporting the HR Account Manager to manage client projects.
• Maintaining HR records.
• Addressing daily consultant & client enquiries.
• Maintaining CTG consultant databases & relevant documentation.
• Supporting verification of payroll details.
• Ensuring all staff operate in compliance with company policies & procedures.
• Ensuring CTG’s high standard of Duty of Care (DOC) is consistently applied.
• Supporting & suggesting improvements to the entire recruitment process.
• Maintaining recruitment procedures that comply with Nigerian labor law & other labor laws of other West African nations.

Project reporting:

• This role reports to the Regional HR Manager.

Required Experience / Qualifications

• Bachelor’s Degree in HR or a related field, Master’s Degree desirable.
• CIPM, CIPD, SHRM or equivalent (required).
• 3 - 4 years of demonstrable relevant HR or project management experience.
• Experience working with the United Nations (UN) or on other large donor funded project & programs.
• Experience working for a global international organization.
• A knowledge of humanitarian & international development protocols & practices.
• Minimum 3 years sector experience in a relevant HR role (required).
• Minimum 3 years West Africa experience (required).
• Fluency in French & in English (required).

Required competencies:

• Confidentiality.
• Strong organizational abilities.
• Excellent interpersonal skills.
• Project management experience.
• Client relationship experience.
• Ability to work on own initiative.
• Problem solving skills.
• Dedication commitment & flexibility.
• HR communication skills.
• Time management & working under deadlines.

Team management:

• This role has no team management responsibility.

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Overview of Position     

• The State Facilitators will provide support to our clients Gen U 9ja activities & intersectoral programs at state level.
• They will provide essential linkages between goverments (govt's), private sector, youth groups & most importantly our clients NCO field offices of implementation, serving to coordinate young people’s integration to improve the reach, engagement & impact of our clients Generation Unlimited (GenU 9JA) through u report & the Youth Agency Marketplace (YOMA) platforms.
• They will also supervise & coordinate the Young People Action Team (YPATs) & volunteers across the select states within their region.
• The State Facilitators will also play a critical role in reporting on challenges & follow up, escalate & close cases raised in the u partners platform.
• They will also work with partners & organizations to develop context specific polls for u report and content design on YOMA.
• Their presence in the field will provide the required program monitoring to ensure maintenance of quality of implementation according to national & international protocols as well as an independent layer of accountability.

Role Objectives
In close consultations with the supervisor, the State Facilitators will coordinate with our clients Gen U 9ja activities including the following:

Support to programs development & planning:

• Support the generation of evidence based data for adolescents & young people & implementation of activities to promote their development & participation at state level. They will also support monitoring results on related programs / projects.
• Support research work on adolescents’ participation & namely the mapping on existing youth led organizations at state level.
• Contribute to the goals, objectives, strategies & implementation plans for the adolescent development programs/projects.
• Prepare relevant documentations including reports & recruitment forecasts, states' progress, goals & quarterly initiatives based on the agreed targets for program review & approval.
• Work closely & collaboratively with GenU Nigeria secretariat team, colleagues & partners to discuss methodologies & to assess national priorities / competencies to ensure the achievement of concrete & sustainable results for GenU Nigeria’s youth engagement pillar.
• Enhance adolescents’ & young people’s participation, engagement & development priorities, through u report, YOMA & challenges.
• Support our clients field offices to identify & support the delivery of programs for adolescents & young people’s participation & development.
• Coordinate state level campaigns for better reach, meaningful engagement & improved impact.

Program management, monitoring & delivery of results:

• Contribute to tracking results & monitoring performance indicators contributing to the delivery of sustainable results on adolescent & young people’s development programs & projects, with a particular focus on u report, YOMA & other activities.
• Participate in monitoring & evaluation exercises, program reviews & annual reviews with our clients GenU 9JA team & partners such as govt., private sector partners & other counterparts to assess progress & to determine required action / interventions to achieve results at scale.
• Prepare / assess routine monitoring & evaluation reports to identify gaps, strengths / weaknesses in program & management, identify lessons learned & use knowledge gained for development planning & timely intervention to achieve goals.
• Actively monitor state level adolescent development programs / projects, such as u report, YOMA & YPAT.
• Monitor & verify the optimum / appropriate use of program resources (financial, administrative & other assets) confirming compliance with organizational rules, regulations / procedures & donor commitments, standards of accountability, integrity & ensuring timely reporting & liquidation of resources.
• Prepare regular / mandated program / project reports for management, partners to keep them informed of program progress.

Technical & operational support to program implementation:

• Provide technical guidance & operational support to our clients GenU 9ja adolescent development & participation to support program management, implementation & delivery of results. This will include providing regular monitoring of u report, designing & organizing youth challenge, supporting the YPAT throughout the country & working closely with the govt. counterparts such as national youth service corps.
• Participate in program meetings including our clients contribution to GenU program development & contingency planning to provide technical & operational information, advice & support.
• Create mechanisms for engagement with the youth to help improve both u report & YOMA platform.
• Supporting activities related to the operational research, including research, analysis & synthesizing of information gathered during engagement sessions.

Networking & partnership building:

• Contribute to building & sustaining effective close working partnerships with relevant partners such as private sector partners, youths, govt. counterparts, state stakeholders & academia through active networking, advocacy & effective communication to reinforce cooperation to achieve sustainable & broad results on adolescent development & participation initiatives onboard our clients GenU 9ja.
• Prepare communication & information materials for program advocacy to promote awareness, establish partnerships / alliances for our clients GenU 9JA on young peoples engagement & to ensure that adolescent development & participation programs & initiatives are adequately resourced & supported.
• Participate & / or represent our clients in appropriate adolescent & young people's activities, discussions & planning.

Innovation, knowledge management & capacity building:

• Apply / introduce innovative approaches & good practices on adolescent development & participation to build the capacity of GenU partners & stakeholders & to support the implementation & delivery of concrete & sustainable program results.
• Keep abreast, research, benchmark & implement best practices on adolescent development & participation. Assess, institutionalize & share best practices & knowledge learned.
• Contribute to the development & implementation of policies & procedures to ensure optimum efficiency & efficacy of sustainable programs & projects.

Deliverables:

• Achieve assigned monthly recruitment quota in designated LGAs & states.
• Develop & maintain strategic state account plans.
• Identify & attend 1 event monthly to showcase u report in designated states.
• U report churn rate percentage of u reporters who exit the platform.
• Completeness & accuracy of contacts.
• Cases resolved on u platform.
• Collect & publish a minimum of 2 stories from assigned states on social media weekly.
• Provide bi weekly & monthly reports on reach, enrolment & engagement of u reporters / yomates as required.
• Provide bi weekly updates on the functioning of the community nutrition volunteers & ward nutrition supervisors.
• Provide bi weekly updates on the delivery of nutrition services at the facility level.
• Provide bi weekly updates on the status of nutrition supplies at the facility & LGA level.

Project reporting:

• The staff will work in close consultations with the supervisor.

Job Requirements
Qualifications:

• BSc / BA in Computer Science, Data Analytics Business, Communications, Marketing, or any related field or the equivalent.
• Must be computer literate.
• Must be skilled with the use of Rapid Pro.
• Fluency in English & local Nigerian language(s) will be an added advantage.
• Able to analyse data & statistics & translate results into efficient programming for improved results outcome.
• Creative & innovative young people’s engagement.
• Excellent verbal & written communication skills, must be a listener, a presenter & a people person.
• Self motivated & self directed.
• Excellent interpersonal relationship skills.
• Excellent verbal & written communication skills, must be a listener, a presenter & a people person.
• Working with people.
• Demonstrated leadership skills.

Sector Experience:

• Minimum of 5 year/s of demonstrable relevant Communication experience (essential).
• Minimum of 5 year/s of demonstrable relevant Project Coordination experience (essential).
• Minimum of 5 year/s of demonstrable relevant Youth Programmes experience (essential).

Geographical experience:

• Minimum of 5 year/s of experience in Africa (essential).

Languages:

• Fluent in English (essential).

Team management:

• This role has no team management responsibiity.