Human Resource & Administrative Officer at Dangote

Description

• The Human Resource & Administrative Officer will play a dual role, responsible for overseeing key HR functions and providing administrative support to ensure efficient logistics operations. The role requires a proactive individual capable of managing people-related processes, supporting talent management, resolving employee issues, and enhancing administrative systems in a fast-paced logistics environment. A critical part of the role involves engaging with truck drivers, escalating their concerns, and ensuring timely resolution through collaboration with relevant departments and stakeholders.

Key Responsibilities

Human Resource Functions

• Manage end-to-end recruitment processes including job postings, screening, interviews, onboarding, and induction for operational and support roles.
• Maintain accurate HR records, including attendance, leave, and employee data management.
• Support training and development initiatives based on departmental needs.
• Coordinate and support periodic employee performance appraisal processes.
• Ensure compliance with labor laws, company policies, and safety regulations.
• Address employee grievances and disciplinary issues in a professional and confidential manner.
• Engage directly with truck drivers to listen, document, and escalate their concerns to relevant departments (fleet, maintenance, safety, payroll, etc.) for timely resolution.
• Monitor the resolution process of truck drivers’ issues and ensure feedback is communicated appropriately.
• Collaborate with operations, safety, and transport units to enhance driver welfare, motivation, and performance.

Administrative Functions

• Manage general office operations and ensure adequate logistics and administrative support for field and transport teams.
• Handle correspondence, filing systems, document control, and coordination of travel and accommodation where necessary.
• Track and manage company assets, utilities, and office supplies.
• Maintain vendor relations and follow up on invoicing and service delivery.
• Support management in planning meetings, reports, and documentation.

Key Skills & Competencies

• Strong interpersonal skills with a focus on employee engagement and issue resolution.
• Understanding of HR practices, grievance handling, and conflict management.
• Excellent communication and coordination skills across multiple departments.
• Good organizational skills with attention to detail and ability to multitask.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Ability to work independently in high-pressure operational environments.

Requirements

Qualifications & Experience

• Bachelor’s degree in human resources management, Business Administration, or related field.
• Minimum of 3 years experience in HR/Administrative roles within a logistics, transport, or manufacturing environment.
• HR certification (e.g., CIPM, SHRM) is an advantage.
• Experience in resolving frontline employee concerns, especially in a unionized or field-based workforce, is desirable.