HR / Operations Manager at Nelberk Language School

Key Responsibilities

Human Resources Management

• Develop and implement HR strategies aligned with the school’s vision and goals.
• Lead recruitment efforts: posting job ads, screening candidates, scheduling interviews, onboarding new hires.
• Maintain and update employee records and HR databases.
• Manage payroll administration in collaboration with finance.
• Draft, review, and update employment contracts, policies, and employee handbooks.
• Ensure compliance with labor laws and internal policies.
• Handle employee relations matters including grievances, conflict resolution, and disciplinary procedures.
• Coordinate performance management processes: appraisals, KPIs, feedback sessions.
• Organize staff training, professional development programs, and workshops.
• Oversee day-to-day administrative operations of the school.
• Manage facility needs, liaising with vendors, suppliers, and maintenance teams.
• Maintain efficient filing systems and record-keeping for both HR and operational documents.
• Implement operational policies, processes, and systems for continuous improvement.
• Support class scheduling, teacher allocation, and learning resources management in collaboration with the academic team.
• Coordinate internal and external communication related to school operations.
• Prepare operational reports, updates, and suggestions for management.
• Plan and oversee logistics for events, workshops, exams, and special programs.

Required Qualifications and Skills

• Bachelor’s degree in Human Resource Management, Business Administration, or related field (Master’s degree is an advantage).
• Minimum 3 years of proven experience in HR and operations management, preferably in an educational or service-based environment.
• Strong knowledge of Nigerian labor laws and HR best practices.
• Excellent organizational, leadership, and problem-solving skills.
• Ability to handle sensitive and confidential information with professionalism.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HR management tools.
• Strong interpersonal and communication skills.
• Ability to multitask and work independently with minimal supervision.
• Fluency in English (additional languages are an asset).