HR Associate at The Label Store

Department: Human Resources
Reports To: Head of Human Resources
Industry: Retail / Supermarket Operations

Job Summary

• We are seeking a proactive, organised, detail-oriented and results-driven HR Associate to support the effective administration and coordination of the company's human resource operations.
• The ideal candidate will be responsible for supporting  recruitment and selection, employee relations, staff onboarding, attendance and leave administration, personnel documentation, payroll coordination and the implementation of HR policies and procedures.
• The successful candidate must demonstrate strong interpersonal and administrative skills, the ability to manage multiple HR responsibilities, maintain accurate employee records and work effectively with employees and management across different business locations.
• Experience in retail, supermarket operations, hospitality or other fast-paced work environments will be an added advantage.

Key Responsibilities

Recruitment and Selection:

• Coordinate end-to-end recruitment activities, including job advertisements, candidate sourcing, application screening and shortlisting.
• Schedule and conduct preliminary interviews, both physical and virtual.
• Liaise with departmental heads and hiring managers to identify staffing needs and recruitment priorities.
• Coordinate interview panels and communicate interview outcomes to candidates.
• Prepare employment offers, appointment letters and other recruitment documentation.
• Monitor recruitment progress and ensure vacant positions are filled within agreed timelines.

Employee Relations and Welfare:

• Serve as a point of contact for employees' workplace concerns, complaints and inquiries.
• Promote positive employee relations and maintain effective communication between management and staff.
• Support the resolution of workplace conflicts and employee grievances.
• Coordinate staff welfare activities, including birthdays, work anniversaries and employee engagement initiatives.
• Assist in the administration of disciplinary procedures, including queries, written warnings and other corrective measures in line with company policies.
• Maintain confidentiality when handling employee information and sensitive HR matters.

HR Administration and Documentation:

• Maintain accurate and up-to-date employee records, both electronically and physically.
• Ensure proper documentation of employee files, including personal information, employment records, qualifications and other relevant documents.
• Coordinate staff onboarding, orientation, introductions and exit processes.
• Update employee information on the company's HR management system.
• Prepare HR reports, correspondence, meeting minutes and other administrative documents.
• Ensure proper filing, retrieval and safekeeping of HR records.

Attendance and Leave:

• Monitor daily staff attendance, punctuality, absenteeism and compliance with resumption schedules.
• Review attendance records and identify discrepancies requiring further investigation.
• Coordinate leave applications, maintain leave schedules and monitor leave balances.
• Support the verification of overtime, lateness, absenteeism and other payroll-related adjustments.
• Ensure that attendance and leave records are properly maintained and updated.

Qualifications and Requirements

• Bachelor's Degree or HND in Human Resource Management, Industrial Relations, Industrial/Organisational Psychology, Business Administration or any related discipline.
• 2–3 years of relevant experience in Human Resources or HR administration.
• Experience working in retail, supermarket operations or a multi-branch organisation is an added advantage.
• Professional HR certification or membership of CIPM is an added advantage.
• Good understanding of recruitment, employee relations, HR administration and labour practices.