Housekeeping Manager at Domeo Resources International (DRI)

Job Summary

• Our Client is seeking an experienced and detail-oriented Housekeeping Manager to oversee the hotel's housekeeping operations and ensure consistently high standards of cleanliness, hygiene, presentation, and guest comfort.
• The successful candidate will manage the housekeeping team, coordinate room-cleaning operations, monitor linen and housekeeping supplies, maintain quality standards, and work closely with other departments to ensure an excellent guest experience.

Responsibilities

• Oversee the day-to-day operations of the Housekeeping Department.
• Ensure all guest rooms, corridors, public areas, offices, and back-of-house areas are maintained to high standards.
• Develop and implement housekeeping procedures, checklists, and quality standards.
• Conduct regular inspections of guest rooms and public areas.
• Coordinate with the Front Office to ensure rooms are cleaned, inspected, and released promptly.
• Supervise housekeeping supervisors, room attendants, cleaners, and other housekeeping personnel.
• Prepare duty rosters and ensure adequate staffing across shifts.
• Conduct daily team briefings and communicate operational priorities.
• Train, coach, and motivate housekeeping staff.
• Monitor staff attendance, punctuality, grooming, discipline, and performance.
• Maintain adequate stocks of linen, towels, toiletries, cleaning materials, and other housekeeping supplies.
• Conduct regular inventory and linen counts and investigate shortages or losses.
• Coordinate with the Laundry Department to ensure timely availability of clean linen, towels, and uniforms.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment.
• Monitor housekeeping costs, wastage, breakages, and consumption of supplies.
• Report maintenance defects in guest rooms and public areas and follow up on repairs.
• Coordinate deep-cleaning exercises and periodic cleaning programmes.
• Ensure VIP rooms and special guest areas are properly prepared and inspected.
• Respond promptly to guest complaints and requests relating to housekeeping services.
• Ensure proper implementation of the hotel's lost-and-found procedures.
• Maintain compliance with health, safety, hygiene, and security standards.
• Maintain accurate housekeeping records, inspection reports, inventory records, and departmental reports.
• Coordinate housekeeping operations during periods of high occupancy, events, conferences, and other special occasions.
• Work closely with Front Office, Maintenance, Laundry, and other departments to ensure smooth hotel operations.
• Recommend improvements to enhance cleanliness, efficiency, guest satisfaction, and departmental performance.

Key Performance Areas

• Guest room cleanliness and presentation
• Public-area cleanliness
• Guest satisfaction
• Room turnaround time
• Linen and inventory control
• Staff productivity
• Hygiene and safety compliance
• Cost and wastage control
• Overall housekeeping service quality.

Requirements

• HND or B.Sc. in Hospitality Management, Hotel Management, or a related discipline.
• 4–6 years' relevant experience in hotel housekeeping, preferably in a reputable hotel.
• Previous experience in a supervisory or managerial housekeeping position.
• Strong knowledge of hotel housekeeping procedures, room-cleaning standards, laundry, and hygiene practices.
• Good knowledge of linen and inventory management.
• Strong leadership and team-management skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Ability to work under pressure in a fast-paced hotel environment.
• Knowledge of health, safety, hygiene, and chemical-handling procedures.
• Familiarity with hotel PMS or housekeeping management systems is an advantage.
• Proficiency in Microsoft Office applications.
• Professional appearance and strong guest-service orientation.
• Willingness to work shifts, weekends, public holidays, and during periods of high occupancy.