Housekeeper at Lagoon Hospitals

About the Role

• This role is responsible to provide oversight to the housekeeping activities in the hospital, covering catering, laundry, cleaning and gardening service.

Summary of Responsibilities

• Ensure top quality food is served to patients and staff
• Ensure bed sheets, duvet, patients gowns, etc. are sparkling clean
• Ensure the hospital environment (internal and external are clean)
• Organize and supervise the regular fumigation of the Hospital and its environment
• Regular and consistent hospital rounds with prompt fault reporting
• Manage the working relationships between cleaning officers and the hospital
• Prompt response to patient and staff complaints regarding cleanliness
• Reporting on Housekeeping Issues or/and challenges
• Any other duty as assigned

Key Result Areas/ Performance Goals

• Quality of food served
• Timeliness in serving food
• Cleanliness of Bed sheets and duvets, patient gowns, etc.
• Turnaround time for delivering dry cleaned sheets, duvet, etc. to patients/patient room in exchange for dirty ones
• Cleanliness of hospital Internal and external environment with adherence to cleaning protocols
• Management of patients complaints with regards to services provided
• Regular relevant trainings for service improvement
• Accuracy of reports
• Timeliness of reports

Job Qualifications

• University Degree or Higher Diploma in Catering / Hotel Management or Social Sciences
• Applicants should have 3-6 years of experience in similar capacity.

Core Competencies:

• Computer Literacy
• People, management skills
• I CARE attitude
• Pleasant dispositions, attention to details
• Attention to details
• Interpersonal and communication skills
• Service oriented, courteous, team player