Housekeeper at Efezi Southsea Nigeria Limited

Description

• Housekeeping plays a crucial role in ensuring the cleanliness, orderliness, comfort, and overall guest satisfaction within a hotel. It is one of the most important departments because it directly affects the guest’s first impression and overall experience.

Importance:

• Creates a clean and welcoming environment.
• Enhances guest comfort and satisfaction.
• Maintains the hotel’s reputation and rating.
• Helps prevent health hazards.
• Improves the overall operational efficiency of the hotel.

Key Responsibilities

• Guest Room Cleaning and Maintenance
  • Cleans and prepares guest rooms to hotel standards.
  • Changes bed linens, towels, and replenishes amenities.
  • Ensures rooms are fresh, spotless, and comfortable for guests.
  • Reports any room maintenance issues (lights, AC, plumbing).
• Public Area Cleaning
  • Maintains cleanliness of lobbies, hallways, restrooms, restaurants, bars, and other common areas.
  • Ensures areas are presentable at all times.
• Laundry Management
  • Handles washing, drying, ironing, and distribution of linens and staff uniforms.
  • Ensures guest laundry services are delivered accurately and on time.
• Maintaining Hygiene and Safety Standards
  • Ensures proper sanitation procedures are followed in all areas.
  • Uses correct cleaning chemicals and equipment safely.
  • Complies with health and safety regulations.
• Inventory and Supplies Control
  • Manages stock of linens, cleaning supplies, guest amenities, and equipment.
  • Ensures items are well-stocked, accounted for, and used efficiently.
• Room Inspection
  • Supervisors inspect rooms before they are released for guest use.
  • Ensures rooms meet quality standards.
• Coordination With Other Departments
  • Works with Front Desk to update room status (clean, dirty, out of order).
  • Coordinates with Maintenance for repairs.
  • Supports F&B during events by providing clean linens and setup materials.
• Guest Support
  • Responds to guest requests such as extra towels, pillows, or cleaning.
  • Ensures prompt and professional service to enhance guest satisfaction.

Requirements

• Candidates should possess relevant work experience with at least 3 years relevant work experience.