Hotel Reservation Agent at OptiHuman Consulting Limited

Job Description

• As a critical component of the hospitality industry, hotel reservation agents play a crucial role in ensuring that hotel guests have a positive experience.
• Typically, hotel reservation agents are responsible for managing customer inquiries, making reservations, and managing booking changes.

Responsibilities

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about their reservations
• Providing customers with information about the hotel’s accommodation options, rates, and amenities
• Processing reservations, cancellations, and modifications using reservation software
• Collecting and processing payments from guests
• Communicating with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met
• Updating and maintaining customer information in the reservation system
• Providing guests with directions and recommendations for local attractions and restaurants
• Interact with customers and handling complaints

Requirements and skills

• Work experience as a Front Desk Agent / reservations in an Hotel
• The Ideal candidate should hold an ND in hospitality or related discipline
• Experience with hotel reservations software is a must
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Ability to resolve the clients' issues promptly
• Good data entry skills.