Hotel Porter/Concierge at Venmac Resources Limited

Main function:                   

First impression/Guest Luggage/Guest check in

Reports Directly to:          Front office Manager

RESPONSIBILITIES

• As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms.
• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
• Interact with Guests and contribute to the first impressions of guests.
• Ensure that individual guest and Groups receive fast, efficient and friendly service.
• Ensure you communicate any guest feedback to the management & appropriate department.
• Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
• Ensure laundry support is provided when required by guest.
• Provide room service for guest and also clear guest plates from time to time.
• Answer calls in the absence of the receptionist.
• Present yourself in a professional way as possible.
• Take guest for room shows explaining each facility in the room.
• Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
• During check out, check the rooms properly for any spoilt items.
• Ensure the front office is clean and free from clutter at all times.
• Clean the reception area, sweep, mop floors and vacuum carpets.
• Fix minor technical issues, like changing bulbs and providing room support.
• Report damage in guest rooms, call technicians and monitor repairs until completion.
• Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
• Any other extra responsibility as may be assigned by the management.