Hotel Operations Manager at Venmac Resources Limited

We are seeking an experienced and visionary Operations Manager to oversee all aspects of hotel operations and drive sustainable growth. This role demands a strategic leader with a strong business acumen, deep hospitality experience, and the ability to implement modern, data-driven management practices. The ideal candidate will bring innovation, leadership, and operational excellence to elevate our guest experience and profitability.

Key Responsibilities:

Operational Management

• Oversee daily operations and manage the hotel’s P&L, focusing on key performance indicators including RevPAR and G.O.P.
• Conduct daily briefings and take tactical actions based on performance metrics.
• Maintain a robust 360° quality control system:
• Perform daily inspections of lobby, guest rooms, and F&B outlets.
• Execute weekly audits of S.O.P compliance across all departments.
• Champion digital efficiency and innovation:
• Ensure 100% response rate on O.T.A platforms.
• Leverage PMS data to support informed decision-making.
• Optimize single-room cost control through dynamic forecasting tools.

Strategic Leadership

• Execute strategic plans with clearly defined revenue goals and brand upgrade initiatives tailored to local market trends.
• Build and sustain a strong talent pipeline through active employee engagement and quarterly performance assessments.
• Manage client assets by enhancing VIP services and developing a loyalty program.

Cross-Functional Collaboration

• Reimagine sales approaches to attract more corporate clients and expand market reach.
• Innovate F&B concepts with seasonal offerings and implement ingredient traceability systems.
• Lead sustainability initiatives such as energy-saving measures and resource optimization.
• Hands-on experience with Property Management Systems (PMS).

Core Competencies:

• Strong data literacy and KPI interpretation skills.
• Excellent crisis management and decision-making under pressure.
• A creative and strategic mindset with a drive for continuous improvement.
• Proven leadership and team development capabilities.