Hotel Operations Manager at Universal Human Resource Consult

Job Functions

• Provide strategic direction and leadership for all hotel departments.
• Lead the development and execution of comprehensive business plans.
• Oversee all aspects of hotel operations, ensuring guest satisfaction and adherence to quality standards.
• Foster a positive and productive work environment, motivating and developing the hotel's executive team.
• Respond to audits and implement continuous improvement initiatives.
• Work closely with department heads to ensure seamless execution of all activities and functions.
• Manage and address guest concerns, taking ownership of guest satisfaction.
• Collaborate with the sales team to build and maintain strong relationships with corporate clients and acquire new business.
• Ensure legal compliance with regulations regarding health & safety, fire, and other legal requirements.
• Oversee internal and external audits to maintain the highest operational standards.
• Manage and develop vendor relationships to secure essential equipment and services.

Requirements

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 8 years experience in the hospitality sector, with at least 5 years in a role as Hotel Operations Manager.
• Genuine passion for hospitality.
• Profound knowledge of hotel operations, revenue management, and industry best practices.
• Flexibility to work extended hours, weekends, and holidays as required.