Hotel Operations Manager at E & P Hospitality Limited

Location: Lagos Mainland, Lagos

Description

• We are looking to hire an Operations Manager with a solid background managing operations within a hotel, thorough level of commercial awareness, someone that can build and implement processes, maintain relationships with guests, and lead team members.

Responsibilities

• Fully responsible foroperations in all departments
• Support and work with all Head of Departments in all aspects of running the hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular team meetings with all the HOD daily / weekly to discuss routine operational matters and sales targets
• Ensure SOP implementation in all departments and check the same during routine operational checks
• Monitor procurement/ requisitions of each department/ accounts receivable/ accounts payable
• Inspectthe stores (F & B / Kitchen) to check the stock in hand (quality, restocklevels, expiry etc)
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors
• Inspecting all departments for SOP implementation.
• Inspecting all departmentsfor cleanliness, ambience, service readiness, staff grooming & a great hospitality culture
• Monitor the co-ordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and service processes
• Identifying staff learning needs and providing necessary training and development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally
• Conduct weekly / daily meetings with the marketing department on strategies to push sales
• Monitor and maintain operational overhead costs in order to maintain maximum revenue for the hotel
• Responsible for the overall management of the hotel operations
• Any other duties asassigned by management

Requirements

• Bachelor's Degree
• 4 - 6 years experience as operations lead / manager in the hospitality space especially a hotel
• Excellent leadership and management skills
• Strong understanding of numbers and how to grow same
• Experience with budgeting, P&L's, forecasts
• Highly organized, focused, process and detail oriented
• Excellent written and verbal communication skills

Salary
N150,000 - N180,000 Monthly.