Hotel Manager (Operations) at Sophie Michaels Consulting

Job Description

• A Hotel Operations Manager plays a key role in overseeing the day-to-day operations of a hotel, ensuring the delivery of high-quality service to guests and efficient functioning of various departments.
• This position requires strong leadership skills, excellent organizational abilities, and a keen eye for detail.

Responsibilities
Operational Oversight:

• Supervise and coordinate daily hotel operations to ensure efficiency and compliance with established standards.

Guest Services:

• Ensure exceptional guest services, addressing guest concerns, and maintaining high levels of guest satisfaction.

Staff Management:

• Recruit, train, and manage hotel staff, including front desk, housekeeping, catering, and maintenance teams.
• Schedule staff and manage employee performance.

Facility Maintenance:

• Oversee maintenance activities to ensure the hotel is well-maintained, safe, and aesthetically pleasing.

Reservations and Booking Management:

• Monitor room reservations, manage booking systems

Quality Assurance:

• Implement and maintain quality assurance standards to meet or exceed guest expectations.

Event Planning and Coordination:

• Oversee the planning and execution of events, conferences, and functions hosted at the hotel.

Vendor Management:

• Manage relationships with suppliers, contractors, and vendors to ensure cost-effective and reliable services.

Compliance:

• Ensure compliance with all relevant laws, regulations, and hotel policies.

Security:

• Implement and monitor security protocols to ensure the safety and well-being of guests and staff.

Requirements
Education:

• Bachelor's Degree in Hotel Management, Business Administration, or a related field.

Experience:

• 4 - 5 years of experience in hotel management or a related role.

Other Requirements:

• Knowledge of hotel management software.
• Flexibility to work irregular hours, including evenings and weekends.
• Certification in hotel management or a related field (An added Bonus)
• Must stay around the hotel's vicinity (Governors Road, Alimosho Lagos).

Skills:
Leadership:

• Strong leadership and decision-making skills.

Communication:

• Excellent verbal and written communication skills.

Customer Service:

• Customer-centric approach with a focus on guest satisfaction.

Organizational Skills:

• Effective organizational and multitasking abilities.

Problem-Solving:

• Ability to quickly identify and resolve operational issues.

Team Collaboration:

• Ability to work collaboratively with diverse teams.

Remuneration
Competitive salary, possibly with additional benefits such as bonuses, health insurance.