Hotel Manager at Efezi Southsea Nigeria Limited

Job Summary

• The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maximizing profitability, and maintaining a high standard of service.
• This role involves managing staff, ensuring operational efficiency, and implementing strategies to achieve business goals.

Key Responsibilities
Operational Management:

• Oversee all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Monitor daily operations to ensure compliance with quality standards, health, and safety regulations.
• Resolve guest complaints and ensure high levels of customer satisfaction.

Staff Management:

• Recruit, train, supervise, and motivate staff to perform at their best.
• Create work schedules and allocate resources effectively.
• Conduct regular performance reviews and implement staff development programs.

Financial Management:

• Develop and manage budgets to control costs and optimize revenue.
• Analyze financial reports, including income statements and room occupancy rates, to identify trends and areas for improvement.
• Implement strategies to increase profitability and efficiency.

Guest Services:

• Foster a welcoming and hospitable environment for all guests.
• Ensure the hotel delivers exceptional experiences that align with the brand’s standards.
• Manage guest relations, addressing feedback, and taking proactive measures to enhance services.

Sales & Marketing:

• Collaborate with sales and marketing teams to promote the hotel, increase bookings, and build partnerships.
• Monitor online reviews and social media channels to maintain a positive reputation.
• Develop promotional strategies and special offers to attract new and repeat guests.

Maintenance & Compliance:

• Ensure the property is well-maintained and that all facilities are in working order.
• Comply with local, state, and federal regulations, including licensing and health standards.
• Oversee upgrades or renovations to enhance guest experiences and property value.

Requirements

• Candidates should possess an HND qualification with 6 years experience and must be resident of Ikotun area and its enviros.