Hotel Housekeeper at Talents and Skills Africa

Job Description

• Our client is seeking to employ Housekeepers who will be responsible for keeping rooms and public spaces clean and sanitary for guests whilst ensuring that guests have a home-away-from-home experience at the hotel.

Job Responsibilities

• Answer immediately to request from guests, as well as from other departments.
• Load cart with supplies such as linens and move it to the required area.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Replace used amenities in guest rooms.
• Provide clean linens and towels for dirty ones.
• Fold towels, make beds, and ensure bathrooms are clean.
• Take away room service items, dirty linen, and trash.
• Perform check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets.
• Adhere to all safety, security, and company procedures and policies.
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
• Successfully complete training and certification programs in safety
• Ensure flammable materials are properly stored.
• Keep uniform clean and make sure to appear professional always
• Keep proprietary information confidential.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect service needs of guests and provide them even before called upon to do so.
• Provide assistance to guests with disabilities.
• Genuinely appreciate and thank guests for their visit.
• Apply professional language in communicating with guests and other people.
• Provide support to team to achieve common goals.
• Maintain quality standards and expectations.
• Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.

Job Requirements

• Minimum of School Certificate and experience on the job is an added advantage.
• Strong ability to pull and push work-related equipment, such as a loaded housekeeping cart over uneven and sloping surfaces.
• Must have the ability to communicate effectively with guests, co-workers and managers.
• Ability to sit, stand, walk, or kneel for a long period of time.
• Ability to manipulate, turn, and grasp objects of different sizes and weights.
• Strong hand-eye coordination and motor skills.
• Strong ability to follow verbal instructions.
• Strong knowledge of cleaning supplies and procedures.
• Ability to work independently without direct supervision.