Hotel General Supervisor at Residency Hotels Limited

Location: Ogidi, Anambra State

We are seeking an experienced and proactive Hotel General Supervisor to oversee daily hotel operations and ensure exceptional guest satisfaction. The successful candidate will coordinate departmental activities, supervise staff performance, and maintain high service and operational standards across the hotel.

Key Responsibilities

• Supervise day-to-day hotel operations to ensure smooth and efficient service delivery
• Oversee front office, housekeeping, food & beverage, Kitchen and maintenance activities
• Monitor staff attendance, performance, grooming, and compliance with hotel policies
• Handle guest complaints and resolve issues promptly and professionally
• Support the Hotel Manager in implementing operational strategies and service standards
• Ensure cleanliness, safety, and maintenance standards are consistently upheld
• Prepare daily reports and provide operational feedback to management
• Train, motivate, and guide staff to achieve high performance and teamwork
• Ensure compliance with health, safety, and hospitality regulations

Qualifications & Requirements

• Minimum of OND/HND/Bachelor’s degree in Hospitality Management or a related field
• Proven experience in a supervisory role within a hotel or hospitality environment
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and customer service orientation
• Ability to multitask and work effectively under pressure
• Good knowledge of hotel operations and standard operating procedures
• Proficiency in basic computer applications (MS Office, hotel management systems is an advantage)

Key Competencies

• Leadership and team management
• Guest service excellence
• Attention to detail
• Organizational and time-management skills
• Professionalism and integrity