Hotel Front Office Manager at Jagz Hotel Ibadan

Job Summary

• As the Guest Services Manager, you will oversee the front desk operations, lead the front desk team, and ensure exceptional customer service.
• Manage room inventory, maximize occupancy, and maintain high levels of guest satisfaction.

Job Responsibilities
Front Desk Operations:

• Supervise front desk staff, providing guidance and feedback.
• Monitor front desk activities, ensuring efficient check-ins, check-outs, and room assignments.

Team Management:

• Recruit, train, and develop front desk staff.
• Conduct performance evaluations, provide coaching, and address performance issues.

Room Inventory Management:

• Manage room inventory, maximizing occupancy and revenue.
• Monitor room availability, making adjustments as needed.

Guest Satisfaction:

• Ensure high levels of guest satisfaction, resolving complaints and concerns.
• Implement initiatives to improve guest satisfaction and loyalty.

Revenue Management:

• Analyze occupancy, rate, and revenue trends.
• Make recommendations to optimize revenue and occupancy.

Communication:

• Liaise with other departments (e.g., housekeeping, F&B) to ensure seamless service.
• Communicate with guests, provide information and resolve issues.

Administrative Tasks:

• Prepare reports, analyze data, and maintain accurate records.
• Update hotel software and systems as required.