Hotel Front Desk / Receptionist at Box Residence

Responsibilities

• Greet guests upon their arrival and assign rooms
• Process guest arrivals and departures, including all necessary payments
• Provide information about the hotel, available rooms, rates and amenities
• Respond to guests’ complaints and requests, coordinating with the necessary department or staff member to solve any issues
• Handle reservation requests; over the phone, via email, or face-to-face
• Ensure that all guest information is accurate and up-to-date
• Arrange transportation for guests
• Manage room bookings and keep track of inventory
• Prepare invoices and handle payment procedures
• Coordinate with Housekeeping to track the readiness of rooms for check-in
• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
• Make restaurant, transportation, or entertainment reservations for guests.

Requirements

• Interested candidates should possess an HND / BSc qualification with 2 - 10 years work experience.