Hostess at Mai Shayi Coffee

Job Overview

• We seek a skilled and passionate Hostess to join our team at our luxury Specialty Coffee and high-end restaurant. The successful candidate will be responsible for crafting and serving delicious coffee beverages while providing exceptional customer service to our guests.

Key Responsibilities

• Welcome and greet guests in a warm and friendly manner, and seat them appropriately.
• Respond to Online leads timely and professionally, take orders, process bills, confirm transfers, and ensure orders are well processed for pickup or delivery.
• Take orders from guests and ensure they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store, or coffee roastery.
• Provide dine-in guests and online customers with information about menu items, specials, and promotions.
• Respond to dine-in guest and online customer inquiries, complaints, and feedback professionally and courteously.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Accurately record customer demographics, sales orders, or other information digitally or in written form.
• Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
• Perform other duties as assigned by management.

Requirements

• First Degree (B.Sc / HND) in a relevant field
• Experience: 1 to 3 years of post-NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.