Hospitality Manager at Redeemers Health Village

Responsibilities

• Oversee the day-to-day operations of all hospitality services, including housekeeping, food & beverage, portering, and front-of-house services.
• Ensure that cleanliness, ambience, and comfort within patient areas meet healthcare and hospitality standards.
• Supervise hospitality teams to maintain exceptional service delivery across all departments.
• Develop and implement quality assurance systems to regularly evaluate guest and patient satisfaction.
• Coordinate with clinical and administrative departments to ensure seamless service delivery and patient-centered care.
• Manage vendor relationships for hospitality supplies and services, ensuring compliance with safety and hygiene regulations.
• Train, motivate, and evaluate hospitality staff to maintain high performance and customer focus.
• Respond promptly to patient and visitor concerns or feedback regarding hospitality-related matters.
• Ensure compliance with infection prevention and control protocols in line with hospital policies.
• Support in planning and execution of official hospital events and special engagements.

Qualifications

• Minimum of 5–8 years of proven experience in hospitality management, preferably within a healthcare or hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage large teams and service functions.
• Understanding of patient care standards and infection control practices.
• Ability to work in a fast-paced, high-demand environment.
• A degree in Hospitality Management, Business Administration, Healthcare Management, or a related field is an advantage.