Home Broadband Manager at Airtel

Job Purpose

• Manage and supervise team of 3rd party Market Developers (MDs) and Direct Sales Agencies’ (DSA) activities.
• Deliver sales target.
• Increase Average Revenue per User (ARPU) and customer base via conversion and churn of existing broadband users to Airtel broadband.
• Prospect and acquisition of high quality broadband customers.
• Ensure channel development and process compliance in order to enhance our competitive differentiation through effective relationship management and customer retention activities.

Key Responsibilities

• Work with 3rd party MDs or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
• Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region.
• Manage & develop a motivated and result-oriented team of market developers.
• Identify, register and develop profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
• Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
• Develop forecasts and market projections.
• Database management
• Scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plans and new sales.
• Industry Awareness / Competition Intelligence
• Cross-Functional Liaison and Support
• Forecasting, Allocation of sales target and Reporting
• Perform other standard duties as might be required of the position.

Skills & Knowledge:

• A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline.
• Superior written and verbal communication skills.
• Selling skills, organizational skills, and self-directed time management skills
• Ability to plan daily/periodic operations and turn strategy to execution.
• Proficiency in Microsoft Office, especially PowerPoint presentations.
• 5+ years of varied experience in Sales & Marketing with at least 1 year in middle management level.
• Relevant experience in Telecom industry is desirable
• Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
• High level of professionalism in both appearance and attitude.
• Authoritative, ultra-professional experts with an inviting and friendly demeanor
• Demonstrated passion for sales and delivering unparalleled customer service
• Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.