Home Appliance (HA) Technician at SIMS Nigeria Limited

Role Overview

• We are seeking a skilled, customer-focused, and results-oriented Home Appliance (HA) Technician to provide high-quality installation, diagnosis, maintenance, and repair services for a wide range of home appliances.
• The ideal candidate will be responsible for troubleshooting product faults, carrying out repairs in accordance with manufacturer standards, ensuring excellent customer service, and maintaining accurate service documentation.
• The HA Technician will play a key role in improving product reliability, minimizing turnaround time, and enhancing customer satisfaction while ensuring compliance with safety and quality standards.

Key Responsibilities

• Diagnose, troubleshoot, and repair a wide range of home appliances, including refrigerators, freezers, washing machines, dryers, dishwashers, microwaves, cookers, ovens, air conditioners, and other domestic appliances.
• Perform product installations, commissioning, preventive maintenance, and routine servicing in accordance with manufacturer guidelines.
• Conduct accurate fault diagnosis using technical manuals, diagnostic tools, and testing equipment.
• Replace defective components and ensure repairs are completed to the required quality standards.
• Perform functional and safety tests after repairs to verify equipment performance before customer handover.
• Respond promptly to service requests while ensuring service level agreements (SLAs) are achieved.
• Maintain accurate service records, repair reports, warranty documentation, and parts usage records.
• Ensure proper handling, storage, and accountability of spare parts, tools, and service equipment.
• Educate customers on the proper use, maintenance, and care of appliances to reduce repeat faults.
• Escalate complex technical issues that require advanced support or manufacturer intervention.
• Support warranty claim verification by documenting repair activities and defective components.
• Maintain a clean, organized, and safe working environment while complying with company health and safety policies.
• Collaborate with the Service Centre, Spare Parts, Customer Service, and Technical Support teams to ensure efficient service delivery.
• Keep up to date with new products, technologies, technical bulletins, and repair procedures through continuous training.
• Adhere to company policies, quality standards, and regulatory requirements during all service activities.
• Provide timely feedback to management on recurring product issues and customer concerns to support continuous improvement.

Key Requirements

• OND, HND, or Bachelor's Degree in Electrical / Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, Technical Education, or a related discipline.
• Minimum of 3 years of hands-on experience in diagnosing and repairing home appliances.
• Strong knowledge of electrical, electronic, and mechanical systems used in domestic appliances.
• Ability to read and interpret electrical wiring diagrams, service manuals, and technical documentation.
• Experience using diagnostic tools, multimeters, pressure gauges, and other technical testing equipment.
• Good understanding of refrigeration systems, compressors, motors, control boards, and inverter technologies is an added advantage.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and manage multiple service assignments.
• Proficiency in Microsoft Office applications and experience using service management or ERP systems is an added advantage.
• High level of integrity, professionalism, and attention to detail.
• Ability to work under pressure and meet service turnaround time targets.
• Professional certifications in refrigeration, HVAC, electrical installation, or appliance repair will be an added advantage.