Holidays Associate at Wakanow

Job Objective

• Curating, promoting and selling experiences in destination travel management, tour activities, managing and implementing strategies for destination development via sales and marketing.

Job Description

• Providing advisory on holiday destinations to sell each season
• Developing a monthly and annual calendar of destinations to promote and sell
• Visiting destinations, hotels, resorts to ascertain accommodation quality and suitability
• Provide daily, weekly and monthly report of sales.
• Liaising with other operators, airlines, hoteliers, other DMC’s, Visa Facilitators etc.
• Confirming customer bookings with service providers
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Uses market research information to guide decisions
• Develops briefs for destinations
• Develop and promote key tourist destinations
• Providing pricing information
• Work with Marketing department marketing holidays to clients via other tour operators, website, activations, social media and other forms of advertising
• Projecting yields and profits against number of bookings
• Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages
• Work with Sales and Marketing on holidays offerings with the goal of growing sales as well as achieving targets.
• Manage all requests and engagements across all social media platforms
• Manage B2B and B2C enquiries

Requirements

• Strong interpersonal and organizational skills
• Excellent communication skills with fluency in English language.
• Proven ability to manage passenger queries and prompt resolution
• Ability to use Microsoft tools like excel, word, PowerPoint for reporting
• High potential individual willing to be trained.
• Demonstrates Quality Consciousness.
• Proven sales generation capacity.