HMO Desk Officer at Aniso Specialist Medical Centre

JOB SUMMARY:

Aniso Specialist Medical Centre is seeking a reliable, detail-oriented and professional HMO Desk Officer to join our front office team. This role is key in ensuring smooth interactions between the hospital, Health Maintenance Organisations (HMOs) and patients. The HMO Desk officer will handle patient registration, process HMO approvals, verify coverage and maintain accurate HMO & private patients records while upholding excellent customer service standards.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for all HMO-related patient interactions.
• Register patients under their respective HMOs and confirm eligibility before consultations or treatments.
• Obtain and process pre-authorisations and approvals from HMO for procedures, medications and investigations.
• Manage proper filing and retrieval of both HMO and general patient records, ensuring easy access when needed.
• Communicate effectively with HMO representatives to resolve queries, discrepancies or approval delays.
• Work closely with the Accounts and Billing team to reconcile HMO claims and ensure accurate submissions.
• Guide patients through their HMO benefits, limitations and required procedures in a polite and professional manner.
• Ensure confidentiality, accuracy and proper arrangement of all HMO-related documents.
• Uphold professional etiquette by greeting staff, patients and visitors courteously and maintaining clear, respectful communication at all times.
• Adhere strictly to hospital policies and procedures regarding patient information and HMO claims.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor\'s degree in any field (Health, Administration or related fields are an added advantage).
• Must reside in Benin city.
• Strong organisational and multitasking skills with attention to detail.
• Proficient in computer use, including Microsoft Office and hospital/insurance software.
• Excellent communication and interpersonal skills for effective interaction with patients, staff and HMO partners.
• Ability to take instructions, follow hospital procedures and execute tasks independently when required.
• Demonstrated ability to operate and navigate HMO portals confidently, without supervision, for verifications, approvals and claims processing.
• Previous experience in HMO desk operations, billing or hospital records management is an added advantage.
• Professional demeanor, discipline and accountability are essential.
• Demonstrated soft skills in communication, professionalism, customer service and problem resolution in a healthcare setting.