Helpdesk Officer at a Reputable Company

A leading firm specializing in integrated facilities management and real estate consultancy services, is actively seeking to fill a job vacancy. They provide customized solutions to complex business challenges, with a primary focus on improving organizational performance, facility efficiency, employee wellness, and maintaining a sustained competitive advantage.

Minimum Required Experience: 4 years’ experience in similar role

Job Summary: 

In this role, the Helpdesk Officer will serve as the primary contact for queries, responding to helpdesk calls and providing timely solutions to problems related to operational activities.

Responsibilities/Duties:

• Function as a centralized point of contact for the organization and its customers.
• Efficiently manage work orders.
• Monitor and evaluate customer feedback to ensure optimal client care and satisfaction.
• Collate, analyze data, and generate comprehensive reports.
• Maintain precise inventory records of assets and work-related activities.
• Oversee and manage the asset database.
• Monitor Planned Preventive Maintenance (PPMS) and corrective maintenance processes.

Educational Requirements: 

• Possession of at least a Higher National Diploma (HND) or a Bachelor's degree (BSc./B.Eng/B.Tech) in a relevant field such as Computer Science/ Engineering, or a related discipline.

ICT Requirement: 

• Computing Technology Industry Association A+ (CompTIA A+)
• Computing Technology Industry Association Network+ (CompTIA Network+)
• Google IT Support Professional Certificate
• Cisco Certified Network Associate (CCNA)
• Information Technology Infrastructure Library (ITIL)
• Microsoft Tools Certifications
• Python
• Structured Query Language (SQL)