Help Desk Executive at Principal Facilities Management Limited

Overview

• We seek a qualified help desk executive to support business operations on one of our commercial sites in Abuja.

Key Responsibilities

• Be the first point of contact for all customer enquiries.
• Manage Help Desk tickets in a timely manner.
• Respond to customer issues at front desk, via phone and email.
• Provide customer assistance.
• Document customer interactions, complaints and requests.
• Ensure timely resolution of customer reported issues.
• Escalate issues beyond self resolution to line manager
• Follow-up with customers to ensure resolution of issues.
• Record keeping.
• Database management.

Qualifications

• A BSc. in any field.
• Minimum of 2 years proven experience in a similar role.

Skills:

• Proficiency in the use of Microsoft office particularly excel.
• Good report writing skills
• Excellent verbal and written communication.
• Interpersonal and problem solving skills.

Salary
N80,000 - N100,000 Monthly.