Head Waiter at The Space

Job Description

We are looking to hire a Head Waiter / Waitress. A head waiter’s / waitress’s responsibility will be to act as a supervisor to the waiters and waitresses on duty. The ideal waiter uplifts the overall dining experience for customers. We are looking for someone who can take charge of difficult situations with a high level of professionalism and diplomacy.

Responsibilities:

• Supervise every minute of operations of the waiters and waitresses
• Ensure guests are satisfied to the fullest
• Greet and escort customers to their tables in the absence of the host
• Handle guests’ orders and inquiries in the absence of the waiter
• Ensure tables are properly set up at the appropriate time
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Handle reports on kitchenware cleanliness dishes and kitchenware
• Discuss with waiters, waitresses, and hostess on daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests
• Handle disputes with guests and waiters
• Be an available substitute to a waiter

Requirements:

• Applicant must reside in Lagos Island or its environs
• Proven work experience as a Waiter
• Hands-on experience with cash register and ordering information systems (e.g.  POS)
• Attentiveness and patience with managing customers
• Keen attention to details
• Excellent customer service skills
• Diplomacy in dispute resolution
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit

Location: Ikoyi, Lagos

Salary Range: N50,000 – N55,000