Head, Technology Shared Service at Stanbic IBTC

Job Purpose

• The primary objective of Technology Shared Service is to provide the disciplines that ensure the collective effort and output of the Technology organisation translates solely to sustainable high-quality Technology services that help to achieve the Stanbic IBTC Bank’s business objectives.

Key Responsibilites

• Drive the formulation and delivery of Technology Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies
• Lead Business Management function in support of the Head, Technology & Operations of Stanbic IBTC Nigeria
• Oversee reports and presentations on Technology performance
• Oversee Technology Business Control team
• Identify, report and resolve financial risks and issues
• Manage manpower resources for the Technology Department of Stanbic IBTC Nigeria in collaboration with People and Culture
• Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design
• Benchmark service levels against other banks with a view to improving our services.

Qualifications

• First Degree
• Minimum of 10 years post qualification experience in Technology Service Management
• Minimum of 5 years experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes
• Minimum of 5 years experience in project delivery
• Technology Infrastructure Library (ITIL)/IT Service Management qualification
• Project Management Certification.