Head, Technology and Customer Experience at Catilas Resources Limited

Locations: Lekki, Lagos

Job Overview

• Use technology to build and lead the e-Commerce & customer experience strategies of BPL, overseeing operational excellence for all Customer Experience projects and touchpoints to ensure alignment with corporate strategy.

Requirements
Skill Requirements:

• People Leadership & Influence
• Strategic Thinking & Planning
• Organizational Transformation
• Building & Leading Teams
• Change Management
• Expert Level Communication
• Proactive & Visionary Leadership In Fast Changing Environment
• Resource Management
• Project Management
• Multiple Stakeholder Engagement
• Balanced View Btw. Customer & Business Needs
• Product & Service Knowledge & Business Acumen
• Professional Ethics

Technical Requirements:

• Aptitude for Technology
• Software Knowledge
• Customer Strategy
• Customer Research & Analytics Techniques
• Client Service Skills
• Product & Service Expertise
• Systems Development & Maintenance
• Data Analytics
• Coding/Programming

Role Relevant Experience:

• Proven International e-Commerce & Digital Marketing Track Record
• Track Record of Customercentric Decision Making
• Leadership Experience
• Experience & proiciency with Magento or other e-Commerce Platform

Work Experience:

• 10 -15 Years