Head, Sales, CX & Marketing at Alan & Grant

Job Objective(s)

• The Position Holder is responsible for driving the business development team in building and sustaining high-value business relationships across focus market segments of institutions and customers.
• Acts as chief customer experience officer by defining customer service standards and process for all customer interactions via various communication channels.

Duties and Responsibilities

• Stakeholder Engagement: Responsible for the proactive, and continuous engagement of relevant internal and external Stakeholders (Board, Regulatory Bodies, Management Team, Local Community e.t.c.) concerned, or affected by the organization’s activities, products or services, and associated performance, with the end purpose of eliciting their support and cooperation for the organization’s desired goals.
• Drive Sales Workforce: Ensures the achievement of sales targets by all direct reporting functions, units and personnel.
• General Management: Provides strategic oversight over the day-to-day operations of the business development department.
• Customer Experience: Responsible for driving the implementation of strategic initiatives that define customer service excellence standards and is responsible for all customer interactions that meet and exceed customer expectations and satisfaction
• Business Development:Development of business prospects across the company’s  entire customer focus spectrum. Initiation and development of business proposals and aggressive sales pitching for business solicitation from existing and prospective customers.
• Product Development: Development and upgrading of marketable products geared towards enhancing the competitiveness and market dominance of the organization.
• Strategic Account Acquisition:Aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
• Sales Reporting: Preparation and presentation of marketing and sales performance reports for the executive committee, board and shareholders.
• People Management: Responsible for driving and sustaining strategic people management practices that support the organization’s ability to achieve its corporate objectives through optimal talent resourcing, employee engagement, talent management, and people development.

Requirements

• Candidates should possess a Bachelor's Degree from an accredited university.
• Minimum of 10 years of work experience in similar role with 3 years at senior management level responsible for functional oversight