Head, Public Relations (PR) / Front Reception Office at AZBIR Hotels

Job Summary

• Provides guests with information about what services the hotel offers and how they can access various amenities, coordinate room reservations and confirm the details of a customer's visit prior to their stay.

Key Responsibilities

• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order front office supplies and keep inventory of stock.
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Maintain broad knowledge of all company products, services, and promotions.
• Monitor people coming and going through the reception doors.
• Identify and implement new process plans to improve customer support service.

Qualification and Experience

• Candidate must possess OND or HND in Business Administration or Secretarial Studies
• 3 - 5 years of work experience.

Functional Skills and Competency Requirements:

• Must have worked as an office secretary or receptionist in a reputable organization.
• Must have excellent customer service experience.
• Must have excellent communication skill.
• High confidence level and personable