Head of Telesales at CARS45 Limited

Job Description
Are you a sales guru with a technical mind & passion for digital? Then keep reading! We’re looking for a dynamic person who ticks these boxes:

• A sales ninja with a strong bias for action
• Persistent (like a dog with a bone)
• Stellar communication skills
• Self-driven
• Result-oriented

Duties

• You will have a challenging but exciting role in leading the telesales operation teams (C2C: consumer marketplace, B2C: dealer management). As the lead for sell-side operations, you will be responsible for ensuring that we successfully sell cars to the used car dealers from our auction platform and to end-consumers from our Jiji marketplace.
• You would be managing a team of online dealer managers (b2c) and telesales consumer marketplace agents (c2c), working closely with Retail leads, Documentation, Financing, QA & HR teams.
• You will perform such duties as organizing, training, coaching, setting goals and driving them in order to achieve the overall business objectives.
• Head of sales is the single point of contact to ensure that all inspected cars are sold to the dealer and we are left with minimum/nil inventory. Furthermore, getting adequate participation from the dealers, expanding the transacting dealer base (acquisition of new dealers: online and offline) and sale of cars at a minimum threshold margin is also the responsibility of the head of sales. You will report to Chief Operating Officer.
• You will have complete autonomy and execute at a high level. In addition, you will have the opportunity to work with a dynamic and international team who are ready to support you.

What you will be Doing:

• Manage & continuously improve the entire sales process of cars from our customers to dealers and end-consumers.
• Manage the day-to-day performance of your teams to deliver best-in-class service, meeting or exceeding all KPIs and within budget.
• Create & improve scripts, negotiation strategies, and sales techniques; implement technical solutions required to achieve sales targets
• Build teams’ capabilities with constant control of execution
• Act as the Voice of the Customer, championing change and improvements across the customer experience, driving change and influencing future change/projects to support and achieve improvements in the customer experience.
• Innovate, develop and manage a CRM platform to retain customers and seek out new prospective sales
• Any other role as assigned by the supervisor.

Who we’re Looking for:

• 6-8 years of managerial experience in telesales and/or operations roles in consumer and/or business sales organizations (e.g. FMCG, fintech, e-commerce) with a proven track record of scaling up business operations
• Strong knowledge of performance evaluation techniques and customer service metrics.
• Hands-on leader with the desire to get hands dirty with day-to-day operations in a bid to scale up the overall business
• Stakeholder management - the art of getting work done from multiple support functions
• Ability to adapt quickly to fast-changing business requirements and unpredictability
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong people management skills: coaching and leadership skills; ability to motivate employees.

Skills:
Our success is powered by our people & our culture. The ideal candidate will:

• Have a work hard, play hard attitude
• Be driven to deliver the best
• Be prepared always to go the extra mile
• Have an unquestionable work ethic
• Work well under pressure

Would be a Plus:

• Knowledge of the used car business
• Experience in business development
• Experience in a tech-enabled retail business.

Benefits

• We generally offer a vibrant culture, great work ambience, super-intelligent workforce, and a relaxed dress code in order to harness the power of innovation. We care a lot about our employees. It’s obvious that you need to stay in favourable working conditions for efficient work.

That’s Why we offer you the following Benefits:

• A competitive salary and one of the best in the industry;
• Pension contributions, Healthcare insurance and employee Loans;
• TGIF every last Friday of the month and regular Team Building events;
• Leadership development and new opportunities to grow as we are constantly expanding;
• An opportunity to work with a dynamic and international team all across the world.