Head of Sales at Terawork

Key Responsibilities

Sales Strategy & Revenue Growth

• Develop and implement a comprehensive sales strategy aligned with the company’s growth objectives.
• Drive loan disbursement targets across retail, SME, and corporate segments (as applicable).
• Identify new market opportunities and customer acquisition channels.
• Develop innovative sales initiatives to increase revenue and market share.

Portfolio Growth & Quality Management

• Ensure growth of the loan portfolio while maintaining acceptable risk levels.
• Work closely with the Credit and Risk teams to ensure quality underwriting standards.
• Monitor portfolio performance, delinquency trends, and recovery performance.
• Develop strategies to minimize non-performing loans (NPLs).

Team Leadership & Performance Management

• Recruit, train, and manage the sales team.
• Set clear sales targets and KPIs for team members.
• Conduct performance reviews and implement improvement plans where necessary.
• Foster a high-performance and target-driven culture.

Business Development & Partnerships

• Establish and manage strategic partnerships to drive customer acquisition.
• Build relationships with corporate clients, aggregators, and channel partners.
• Represent the company at industry events and business forums.

 Customer Relationship Management

• Ensure excellent customer onboarding and relationship management processes.
• Oversee retention strategies to improve customer lifetime value.
• Address escalated client concerns and ensure timely resolution.

Sales Reporting & Forecasting

• Prepare weekly and monthly sales performance reports.
• Conduct revenue forecasting and pipeline management.
• Analyze sales data and market intelligence to refine strategy.

Compliance & Regulatory Alignment

• Ensure all sales activities comply with regulatory guidelines and internal policies.
• Promote ethical sales practices and transparency in loan offerings.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field (MBA is an advantage).

Key Competencies

• Strategic sales planning
• Revenue growth and market expansion
• Portfolio management awareness
• Strong leadership and people management skills
• Negotiation and closing skills
• Analytical and data-driven decision-making
• Customer-centric mindset
• High level of integrity and compliance awareness
• Minimum of 8–12 years’ experience in sales within financial services, fintech, microfinance, or banking.
• At least 5 years in a senior leadership role managing sales teams.
• Strong understanding of lending products, credit processes, and financial markets.
• Proven track record of meeting or exceeding aggressive sales targets.