Head of Sales, Africa at Klasha

About the role

Klasha is in search of a Head of Sales for Africa, who will provide leadership to the sales team, be responsible for leading the implementation of the B2B and B2C sales strategy and Go To Market plans, as well as directly develop a robust pipeline of corporate prospects.

The successful candidate will be accountable for delivering the growth targets through an efficient and scalable sales process, significant sales operations, and building a world-class sales team. As such, the individual must be self-motivated and driven to succeed.

As Klasha’s Head of Sales for Africa, you must be able to think strategically about what companies and partnerships to pursue and how to do so while working towards sales growth.

Responsibilities

• Manage the sales team while maintaining and improving all sales operations.
• Define and own a highly targeted prospecting strategy, collaborate closely with marketing and execute joined-up marketing and outreach activities.
• Act as a strategic business development lead who will build a pipeline of enterprise-level merchants that will immediately benefit from an enhanced cross-border payment offering.
• Build an effective and robust process for account handover to the account management team, which will enhance the sales and engagement process.
• Develop sales training plans for the sales team on converting and onboarding new merchants.
• Work closely with the marketing department to ensure effective promotions and campaigns are designed and delivered to drive market penetration, smooth converting, and onboarding of new merchants and customers.
• Lead on providing customer product requirements into the business to unlock new sales growth and distribution, partnering with the CCO, CPO and Customer Success Lead.
• Review customer activity, anticipate customer needs and improve customer satisfaction (NPS).
• Create sales reports for key metrics and KPIs and provide feedback to the leadership team
• Monitor the market, competitor products and activities

Requirements

• A Bachelor’s degree in Finance, Marketing, Business Administration or a business-related degree.
• 8-10 years of relevant sales and marketing experience, preferably in the fintech industry and in a sales leadership position, and successful sales track records.
• In-depth knowledge of cross-border payments and the wider industry (e-commerce, B2B ecosystems, emerging disruptive technology) will be a significant advantage for the right candidate.
• Ability to articulate each platform’s target product/service opportunity to customers and talk to solutions rather than product features.
• Outstanding experience in Face-to-Face business development and commercial and relationship development.
• Have strong influencing and negotiating skills.

Key competencies

• Tenacious and persistent – a “won’t give up on a sale until the answer is yes” attitude.
• Comfortable working in an entrepreneurial, dynamic, fast-paced environment.
• Good interpersonal skills, especially in contract negotiations.
• Excellent attention to detail.
• Strategic thinking and vision with the ability to execute.
• Ability to multitask and prioritise.
• Ability to get work done quickly without sweating the small stuff.
• Business savvy and customer-service oriented approach to facilitate the achievement of business objectives.
• Leadership skills.
• Excellent written and verbal communication skills.
• Impeccable judgement and the ability to make sound business decisions.

Benefits

People are the heart of our business, so we prioritise welfare and offer a wide range of competitive benefits, including but not limited to:

• All the latest technology you need to do your role.
• Private health insurance.
• Headspace and Spill membership.
• Budget for French language classes.
• One-time home office set-up allowance.
• Hybrid; remote + office hours and flexible working conditions.
• Access to Klasha Sessions, development training courses.
• Diesel and fuel allowance for remote working.
• Work-from-anywhere weeks; Work from anywhere for three weeks in a year.
• Paid birthday day off.
• Team building events.
• Paid parental leave.