Head of Retail / Pharmacy Manager at Elizabeth Maddeux

Location: Egbeda, Lagos

About the Role

•  The ideal candidate will be responsible for overseeing all activities of the various Pharmacists across the various branches; supervising pharmacy operations, providing advice to the Pharmacists on dispensing, providing professional drug-use guidance, and ensuring full compliance with pharmacy standards and regulatory requirements.
• This role demands strong leadership, excellent communication skills, and a deep commitment to exceptional patient care within a fast-paced retail healthcare environment.
• The Pharmacy Manager will also play a critical role in driving operational efficiency, ensuring regulatory compliance, managing staff, and supporting the financial performance of the pharmacy.

Key Responsibilities
Operational Leadership:

• Supervise Pharmacists across various branches on day-to-day operations to ensure seamless service delivery.
• Ensure adherence to standard operating procedures (SOPs), ethics, and dispensing protocols.
• Observe customer flow and advise on best practices to ensure prompt service and minimal wait time across the various branches.
• Work closely with the Pharmacists on the ground to improve operational processes.

Staff Supervision & Team Management:

• Lead, supervise, and mentor pharmacists, technicians, and support staff.
• Conduct training, coaching, and continuous capacity development.
• Prepare staff schedules and ensure proper shift coverage.
• Monitor staff performance and conduct regular evaluations.
• Promote a culture of teamwork, professionalism, and accountability.

Inventory, Procurement & Supply Chain Management:

• Oversee procurement, stock management, product storage, and documentation.
• Maintain optimal stock levels and ensure strict expiry/near-expiry control.
• Identify fast-moving, slow-moving, and high-value products for strategic planning.
• Liaise with suppliers and negotiate pricing where necessary.
• Ensure accurate stock reconciliation and readiness for audits.

Regulatory Compliance & Documentation:

• Ensure compliance with PCN regulations and all pharmacy licensing requirements.
• Maintain proper records, including controlled drug registers, inventory logs, and sales documentation.
• Prepare and submit relevant regulatory reports.
• Ensure adherence to health and safety standards.

Financial & Sales Performance Management:

• Monitor and analyse sales performance, revenue growth, and profit margins.
• Implement strategies to increase prescription volume and customer retention.
• Support budgeting, forecasting, and cost-management initiatives.
• Reduce losses through strict inventory and process control.

Customer Care & Professional Service Delivery:

• Provide accurate medication counselling and professional pharmaceutical advice.
• Resolve customer complaints promptly and courteously.
• Ensure excellent customer service and uphold patient confidentiality.
• Promote health awareness and pharmacy-driven wellness initiatives.

Requirements

• Bachelor of Pharmacy (B.Pharm); PharmD is an added advantage.
• Minimum of 10 years post-qualification experience.
• Proven experience managing multiple pharmacies or pharmacy chains (mandatory).
• Strong leadership and people management skills.
• Excellent knowledge of pharmaceutical regulations and retail operations.
• Strong communication, analytical, and problem-solving abilities.
• High ethical standards and professionalism.
• Experience with pharmacy management software is an added advantage.

Benefits

• Competitive salary of N400,000 net
• Growth and Development opportunities
• Employer Contributory Pension
• Health Insurance.