Head of Operations at Workforce Group

Role Overview

• The Head of Operations is a critical leadership role responsible for overseeing the overall operational efficiency and effectiveness of the organization.
• This role entails driving excellence in daily operations, implementing strategic initiatives, ensuring customer satisfaction, and fostering a culture of continuous improvement across all outlets.

Key Responsibilities
Operational Leadership:

• Oversee day-to-day operations across all outlets to ensure optimal performance and adherence to company standards.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and productivity.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational goals and targets.

Sales and Order Management:

• Drive sales growth by implementing effective sales strategies and initiatives.
• Monitor order counts, ticket averages, and upselling efforts to maximize revenue.
• Collaborate with the marketing team to develop and execute local store marketing plans to increase sales.

Quality and Compliance:

• Ensure operational excellence through regular NSF audits and adherence to food safety and hygiene standards.
• Implement measures to control theft, reduce costs, and manage inventory effectively.
• Conduct internal audits to ensure compliance with company policies and procedures.

Team Development:

• Lead, mentor, and develop the operations team to achieve high performance and professional growth.
• Implement comprehensive training programs to enhance staff skills and knowledge in operations and customer service.
• Foster a positive and collaborative work environment that encourages innovation and teamwork.

Customer Experience:

• Enhance the customer experience by ensuring efficient order processing, timely deliveries, and high-quality service.
• Address customer feedback and implement improvements to meet customer expectations.

Technical and POS Management:

• Oversee the Point of Sale (POS) systems and infrastructure to ensure seamless operations.
• Provide technical support to store managers and staff for any POS-related issues.
• Implement system enhancements and training programs to improve POS functionalities and user experience.

Strategic Planning and Execution:

• Collaborate with the executive team to develop and execute strategic plans for business growth and operational excellence.
• Identify opportunities for innovation and process improvements to drive operational efficiency.

Financial Management:

• Develop and manage operational budgets to ensure financial targets are met.
• Monitor and analyze financial performance, identifying areas for cost reduction and efficiency improvements.
• P&L Management

Safety and Security:

• Ensure compliance with health, safety, and security regulations across all outlets.
• Implement measures to protect customer and business data within the POS systems.

Marketing and Brand Management:

• Work closely with the marketing team to develop and execute marketing strategies that drive brand awareness and customer engagement.
• Oversee local store marketing initiatives to ensure alignment with corporate marketing goals.
• Analyze market trends and customer feedback to inform marketing strategies and improve competitive positioning.

Reporting and Analysis:

• Prepare regular reports on operational performance, identifying trends, challenges, and opportunities for improvement.
• Present findings and recommendations to the executive team to support decision-making.

Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field; MBA is a plus.
• Proven experience in a senior operations management role, preferably in the food and beverage industry.
• Strong leadership and team management skills with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities.
• Strong understanding of POS systems and technical troubleshooting.
• Exceptional communication and interpersonal skills.
• Experience in developing and executing marketing strategies.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong financial acumen and experience in budget management.