Role Overview
- You will be responsible for the end-to-end operationalization of the Company's Energy
- Technology & Intelligence mandate, ensuring the seamless execution, reliability, scalability, and continuous improvement of TangBrook's operational ecosystem across Fuel Card Services,
- Fleet Management Solutions, Payment Infrastructure, GenVault Solutions, Telemetry, Supply Chain Operations, and Strategic Partner Networks.
- The role serves as the operational bridge between Executive Management and frontline execution, translating strategic business objectives intefficient operational processes and ensuring that product innovation successfully transitions intconsistent customer delivery.
- This is a highly execution-focused and cross-functional leadership role requiring close collaboration with Engineering, Product, Customer Experience, Sales, Finance, Supply Chain, Compliance, and external strategic partners.
Key Responsibilities
Operational Leadership & Team Management:
- Provide strategic leadership for the Company's Operations function.
- Directly supervise the Installation & Field Operations Manager and other operational teams.
- Lead nationwide deployment, installation, maintenance, and operational support activities.
- Build, develop, and scale a high-performing operations team capable of supporting business growth.
- Foster a culture of operational excellence, accountability, safety, and continuous improvement.
- Establish operational goals and monitor departmental performance against agreed KPIs.
- Promote a strong Quality Assurance culture across all operational activities.
Operational Strategy & Process Excellence:
- Develop and implement operational strategies aligned with the Company's business objectives.
- Design, review, standardize, and continuously improve Standard Operating Procedures (SOPs).
- Optimize operational workflows across deployments, maintenance, incident management, and service delivery.
- Lead automation and operational efficiency initiatives.
- Identify operational bottlenecks and implement sustainable corrective actions.
- Deployment & Infrastructure Management
- Oversee end-to-end deployment of hardware and technology solutions at customer locations.
- Ensure successful implementation of fleet management devices, sensors, telemetry equipment, and related infrastructure.
- Coordinate site assessments, installation scheduling, commissioning, and post-installation support.
- Ensure every deployment delivers the promised visibility, control, and operational intelligence tcustomers.
- Drive first-time-right installation standards across all deployment projects.
Product Operations & Service Delivery:
- Ensure operational excellence across:
- TangFuel Card
- Fleet Management Platform
- GenVault Solutions
- Payment Infrastructure
- Telemetry Services
- Energy Intelligence Solutions
- Ensure centralized business wallet operations and bulk funding mechanisms operate efficiently.
- Coordinate with Engineering and Product teams tensure accurate, real-time operational data flows in customer dashboards.
- Monitor platform performance, uptime, and service reliability.
- Lead resolution of systemic operational issues impacting service delivery.
Supply Chain, Inventory & Partner Management:
- Manage procurement, warehousing, inventory, and deployment of Tang hardware devices.
- Maintain optimal inventory levels teliminate stock-outs for critical projects.
- Establish inventory governance and asset accountability.
- Develop and manage strategic relationships with:
- Fuel Station Networks
- Diesel Suppliers
- Telecommunications Providers
- Payment Processors
- Logistics Partners
- Equipment Vendors
- Other operational partners
- Ensure vendor performance meets agreed Service Level Agreements (SLAs).
Customer Experience & Service Excellence:
- Ensure exceptional operational service delivery throughout the customer lifecycle.
- Improve deployment speed and operational responsiveness.
- Monitor customer satisfaction metrics and service quality.
- Reduce repeat operational incidents through preventive maintenance and root-cause analysis.
- Partner with Customer Experience teams timprove overall customer outcomes.
Compliance, Governance & Risk Management:
- Ensure compliance with all applicable regulatory requirements, company policies, and operational standards.
- Implement internal controls treduce operational, financial, and technology risks.
- Develop systems that minimize fuel fraud, wastage, asset loss, and operational leakage.
- Maintain audit readiness across operational processes.
- Drive compliance with ISstandards and other applicable quality management frameworks.
Financial & Performance Management:
- Prepare and manage departmental budgets.
- Optimize operational expenditure without compromising service quality.
- Improve operational efficiency and profitability.
- Track operational performance using dashboards and data analytics.
- Present periodic operational reports tExecutive Management.
Cross-Functional Leadership:
- Work closely with Engineering tresolve systemic technical issues.
- Support Finance with reconciliation, reporting, and operational compliance.
- Collaborate with Product, Sales, Customer Experience, and Technology teams timprove service delivery.
- Lead operational readiness for new product launches.
Key Performance Indicators (KPIs)
Operational Excellence – The Engine:
- 100% implementation and staff adoption of SOPs across Fuel Card, Fleet Management,
- GenVault, and other operational product lines.
- Reduction in Mean Time tResolve (MTTR) field-level incidents.
- Minimum 98% SLA compliance for operational response and resolution.
- Service uptime meeting agreed business targets.
- Improvement in operational turnaround times.
- Increase in deployment efficiency and productivity.
- Reduction in operational process bottlenecks.
Quality, Compliance & Risk – The Shield:
- 100% compliance with ISand internal operational standards.
- Zermajor audit non-conformities.
- First-Time-Right Installation Rate exceeding agreed targets.
- Greater than 99% inventory and asset accuracy.
- Zercritical operational compliance breaches.
- Reduction in operational risk exposure.
- Reduction in fuel fraud, wastage, and operational leakage.
Customer Experience – The Value:
- Reduced deployment cycle from contract execution tcustomer go-live.
- Improved First-Time Fix Rate.
- Improved Customer Experience (CX) and Customer Satisfaction (CSAT) scores.
- Increased client retention and subscription renewals.
- Reduction in customer complaints relating tdeployments and operational support.
Financial Performance – The Bottom Line:
- Reduction in operational cost per transaction.
- Optimization of deployment and maintenance costs.
- Measurable reduction in internal operational waste.
- Documented reduction in client fuel leakage and fraud.
- Improved operational contribution toverall business profitability.
Qualifications
- BSc./HND in Engineering, Operations Management, Business Administration, Supply Chain Management, Information Technology, or a related discipline.
- MBA or Masters Degree is an added advantage.
- Relevant professional certifications (PMP, PRINCE2, Lean Six Sigma, ISLead
- Auditor, CILT, or equivalent) will be an advantage.
Experience:
- Minimum of 8–10 years of progressive operational management experience.
- At least 5 years in a senior management role.
- Demonstrated experience managing technology-enabled operations, field service operations, logistics, or energy-related operations.
- Proven experience leading cross-functional teams and large-scale operational deployments.
Technical Competencies:
- Operations Management
- Strategic Planning
- Field Operations
- Process Improvement
- Supply Chain Management
- Asset & Inventory Management
- Service Delivery
- Project Management
- Budget Management
- Risk & Compliance
- Data Analytics
- ERP and Business Systems.
Behavioural Competencies:
- Strategic Leadership
- Execution Excellence
- Analytical Thinking
- Decision-Making
- Problem Solving
- Communication
- Collaboration
- Negotiation
- Customer Focus
- Accountability
- Innovation
- Integrity
- Resilience
- Results Orientation.
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