Head of Operations at Open Access Consulting

Job Summary (Purpose of the Role)

• If you are passionate about delivering excellent results and advancing your career in the financial service sector, this is where you belong. Join the organization that values your growth, development and gives you the opportunity to build a rewarding career.
• Apply today and be part of the journey towards a brighter future.
• Runs the engine room of the bank: cash and vault management, tellering, account services, transfers, end-of-day processing and the enforcement of operational controls across the branch.

Job Responsibilities

• Open the vault jointly with the designated custodian; disburse till cash to tellers against registers.
• Supervise tellers, customer care and back-office processing throughout the day.
• Authorise transactions above teller limits, manage cash swaps and monitor till/vault insurance limits.
• Oversee account opening, mandates, cheque management, transfers and other customer instructions.
• Balance the vault at close of business; investigate and resolve any teller overages/shortages same day.
• Run/supervise end-of-day (EOD) on the core banking application and review exception reports.
• Ensure branch cash holding stays within insured limits; arrange cash evacuation to correspondent bank.
• Enforce dual control, call-over of previous day's tickets and other operational controls.
• Coordinate with ICT on downtime issues and with Finance on daily proofs/reconciliations.

Requirements

• Educational Qualification: B.Sc / HND in Banking & Finance, Accounting, Business Administration or related discipline.
• Professional Certification: CIBN MCP strongly preferred (required for CBN approval of top management positions); ACIB an advantage
• Experience Required: Minimum of 7 years in banking operations, with at least 3 years supervising branch operations in an MFB or commercial bank. Proven track record in microfinance, retail banking, or SME lending, Must satisfy CBN fit-and-proper requirements.
• Technical / Job Skills: Branch operations management; cash and vault management; transfer operations (NIP, NEFT); account services; core banking administration and EOD processing; operational risk controls; reconciliation oversight; knowledge of CBN cash handling and operational guidelines.

Soft Skills & Attributes:

• Strong supervisory and coaching ability; calm under pressure; meticulousness; customer-service mindset; problem-solving; integrity. The ability to speak igbo language is a part of the description.