Head of Operations at Khenpro Global Services

Location: Opebi, Ikeja - Lagos

Job Description
Operations:

• Maintains the stability and reputation of the store by complying with legal requirements.
• Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual
• Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management
• Contributes to future development at strategic and operational level
• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations

Sales:

• Increase sales to maximize profitability while reducing costs through well managed operational controls
• Drive sales and retail improvements through analysis and support.
• Propose measures to improve operational performance
• Ongoing review of sales results versus targets and budget

Staff:

• Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results
• Maintains store staff by assisting in recruitment, selection, orientation and training.
• Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.
• Protects staff by providing safe and clean environment.
• Commercial communication to all staff.
• Develop the sales staff and support areas to optimize sales and profits.
• Create and develop a coaching culture as well as promoting an environment that promotes diversity.
• Lead the store team to deliver a profitable business.
• Ensure staff have a high level of customer awareness and product knowledge.
• Liaise with Training Department to develop and manage the company's sales and product training programmes

Merchandise:

• Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.
• Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Set the highest international merchandise standards
• Liaise with Buying department to ensure range and stock levels are consistent with business requirements.

Financial:

• Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions
• Maximise sales and profitibility for the company
• Set monthly targets, monthly and annual budgets
• Update forecast results
• With closely with COO to provide quality retail information.

Customers:

• Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Protects customers by providing safe and clean environment
• Take account of customers needs and shopping habits and competitor activity
• Use a range of internal and external information data to initiate business changes and create a customer focused culture

Marketing:

• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Requirements

• Candidates should possess a Master's Degree / MBA qualification.
• Minimum of five (5) years experience in retail operation
• Proven experience in retail operation ( experience from retail pharmacy an added advantage)
• Must possess Masters qualification in management or business administration
• Possess innovative and strategic policy formulation skills that would grow the retail operation speedily.
• Excellent leadership skills.